Retail Operations & Performance Manager

Position Overview:

The Retail Operations & Performance Manager will serve as the operational bridge between Missoni HQ and the local market, ensuring the effective implementation of strategic directives and optimizing day-to-day operations for franchising, retail stores, and stock management. This role is critical in driving performance, enhancing customer experience, and ensuring brand consistency across all retail touchpoints.

Key Responsibilities:

1. Operational Supervision of Retail Stores

• Team Management: Coordinate and motivate sales staff, ensuring they are trained on products, sales techniques, and brand values.
• Performance Monitoring: Analyze KPIs such as sales, conversion rates, average ticket size, and inventory turnover to identify opportunities for improvement.
• Stock Management: Ensure optimal inventory levels, addressing out-of-stock situations and minimizing surplus stock.

2. Execution of HQ Strategies

• Implementation of Guidelines: Ensure compliance with directives related to visual merchandising, pricing, and promotional campaigns.
• Market Adaptation: Provide feedback to HQ to tailor strategies to local market needs while maintaining brand integrity.

3. Client Development and Brand Awareness

• Customer Experience: Guarantee an exceptional shopping experience aligned with brand standards.
• Customer Data Collection and Analysis: Monitor and enhance customer loyalty through CRM programs and targeted initiatives.

4. Reporting and Communication with HQ

• Data Sharing: Prepare and submit detailed reports on sales performance, market trends, and local initiatives.
• Operational Feedback: Identify challenges and propose actionable solutions to improve efficiency and the impact of HQ-defined strategies.

5. Administrative and Budget Management

• Expense Control: Manage operational costs to align with the defined budget.
• Logistics: Oversee merchandise flows, addressing issues related to deliveries and storage.

6. Market Competition Monitoring

• Analyze competitors in the local market to provide insights to HQ on pricing, assortment, and promotional strategies.

7. Local Problem-Solving

• Resolve daily issues related to staff, customers, or operations, ensuring seamless store activities.

Missoni is an equal opportunity employer and we are proud to hire and develop talented people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they in line with requirements of the role under consideration. These decisions are made without regard to age, sexual orientation, gender identity, race, color, creed, religion, ethnicity, nationality, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.