Service Desk Specialist

Salary : $21.54 - $24.37 Hourly

Location : Missoula, MT

Job Type : Regular Full-time, 40 hours / week

Job Number : 2024-00542

Department : Technology

Opening Date : 12 / 05 / 2024

Bargaining Unit : MFPE-Federation of MIssoula County Employees

Work Site : Missoula County

Scheduling / Hours of Work : Full time Monday through Friday

Definition

This is a full-time opportunity with many benefits! As a Missoula County employee, you will be part of a team that is committed to positively impacting the community. The pay range for this position is $21.5395 - $24.3700 per hour, DOE.

The Internal Services / Technology Department is seeking a SERVICE DESK SPECIALIST to join their team. This position provides frontline technical computer hardware and software application support to County departments and computer end users for the Technology Department.

Details : Priority screening will begin on Thursday, December 19, 2024 It is in your best interest to apply by this date. Applications will continue to be accepted until an adequate applicant pool has been established, or the position has been filled.

To Apply :

• Please complete all sections of the online application, even if a resume is requested.
• Please include with a complete application the following attachments : A letter of interest, a resume, and any relevant certifications if applicable.
• Incomplete applications will be disqualified.
• Complete job description available upon request to the Department of Human Resources.

Representative Examples of Work

Provides support to internal computer end users by responding to telephone, email, and support portal requests for software and technical support in accordance with established ServiceDesk policies and procedures. Troubleshoots problems with computer systems, including hardware and software. Identifies solutions to work around issues that are under investigation or pending resolution. Researches issues, identifies solutions, and resolves end user's problems; or escalates incidents or requests for service requiring more in-depth knowledge, or serious network / infrastructure problems to appropriate second tier support staff. Documents, tracks, and monitors problems to ensure a timely resolution. Records call resolutions in the ServiceDesk database. Prepares reports and correspondence as needed. Configures, installs, and updates desktops, laptops, peripherals, networks, and related software. Communicates with end users to ensure expectations are managed in relation to the Technology Department's ability to respond and resolve problems.

Minimum Qualifications

Physical / Environmental Demands

Work is commonly performed in an office setting. Requires light physical activity with occasional stooping, bending, climbing ladders and moderate lifting 21-50lbs.

Located halfway between Yellowstone and Glacier National Parks and home to the University of Montana, Missoula is an academic center situated in an outdoor enthusiast's paradise. Depending on the season, you can hike, ski, fish, float rivers, ride mountain bikes, or just sit back and marvel at the surrounding scenery. Join us in scenic, sophisticated, and service-oriented Missoula!

Missoula County covers over 2,618 square miles of mountain lands varying in topography and climate from temperate river valleys to snow-capped peaks. Five large valleys and two major rivers wind through this mountainous region.

Missoula County is large and diverse, featuring everything from the spectacular scenery of Clark Fork River running through town to lush ranches and a growing economy of small business. Skiers, outdoor enthusiasts, wildlife watchers, mothers and fathers, business owners, vacationers, fisherman, retirees, students, and many others have grown to love Missoula County's boundless opportunities.

This summary outlines the benefit programs; actual benefits may vary depending on bargaining unit and employment status.

Missoula County will reward your contributions to our community with competitive compensation and generous benefits, including but not limited to :

Excellent Medical Health Benefits - Group health benefits, including dental and vision coverage, are available to eligible County employees. The medical health benefits premium is covered for full-time employees. The County contribution is pro-rated on hours paid for part-time employees. The employee pays the premium portion for dependent coverage. Family health benefits coverage is $258.00 per pay period.

Medical deductible is $500 for an individual and $1,000 for a family.

Flexible Benefits Plan - Pre-tax out-of-pocket medical expenses and day care expenses.

Voluntary Life Insurance Coverage, Long and Short-Term Disability, Critical and Accident Insurance are offered through Mutual ofOmaha.

Public Employees Retirement System - Montana public employees of the state, university system, local governments and certain employees of school districts are covered by the Public Employees Retirement System (PERS). New members to the PERS have an opportunity to choose between two retirement plan options : the Defined Benefit Plan or the Defined Contribution Plan.

Sheriffs' Retirement System (SRS) - A public pension plan for all Montana Sheriffs hired after July 1, 1974 and Detention Officers hired after July 1, 2005.

Public Service Loan Forgiveness - Working for Missoula County may qualify you to receive student loan forgiveness. Look to learn more and understand whether you may be eligible.

Supplemental Retirement Benefits are offered through Valic or Nationwide.

Sick Leave - Full-time employees accrue 7.38 hours per month and are eligible to use sick leave once you have been an employee for 90 days. The accrual is pro-rated for part-time employees.

Vacation Leave - Full-time employees accrue 9.24 hours per month and are eligible to use leave after continuous employment for a period of 6 full months. The accrual is pro-rated for part-time employees.

Holidays - The County observes eleven legal holidays in even numbered years and ten legal holidays in odd numbered years.

Paid Parental Leave (PPL)- In recognition of the importance of bonding and care of a newborn child or a child placed for adoption, Missoula County 6 continuous weeks of PPL to eligible full-time employees that have been with the county for 180 days. The hours are pro-rated for part-time employees.

Tuition Assistance - Because we value the professional and personal development of our employees, Missoula County is proud to offer reimbursement of certain education expenses.

Salary : $22 - $24