What are the responsibilities and job description for the AM Host/Server Assistant position at MISSOULA DOUBLETREE?
As Front Line Restaurant Staff, you would be trained for both Host/Hosting as well as Server Assistant. Depending on the position you are working you will be responsible for welcoming guests and escorting them to their seats for dining and/or for setting and clearing dining tables and stocking service stations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Welcome guests and ascertain their dining needs
Seat guests and manage the seating chart
Monitor restaurant activity to determine seating and dining flow
Perform opening and closing duties, as needed
Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
Ensure knowledge of the menu
Assist fellow team members and other departments wherever necessary to maintain positive working relationships
Set and prepare tables for dining, including, but not limited to, folding napkins, cleaning and placing tableware, serving water, etc.
Ensure tableware is in good and working condition and report any defects for repair
Stock, maintain and clean designated food station(s)
Assist food server(s) with table service, including, but not limited to, serving beverages, bread, etc.
Retrieve and transport dirty tableware to dishwashing area
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
What we are looking for
1-year customer service experience preferred
Open schedule availability
What we offer
Free meal per shift and other food discounts
Hilton Hotels travel discount program
401(k) with company match
PTO and Holiday pay
Employee and guest focused environment