Demo

Maintenance Administrator

Missoula Housing Authority
Missoula, MT Full Time
POSTED ON 3/1/2025
AVAILABLE BEFORE 5/28/2025

Position Overview

The Maintenance Administrator plays a crucial role in ensuring the smooth operation of maintenance services by coordinating and tracking work orders, managing vendor relationships, maintaining records, and providing administrative support to the Construction Project Manager. This position requires strong organizational skills, attention to detail, and the ability to communicate effectively with vendors, tenants, and internal staff.

Essential Job Functions & Core Competencies

Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class.

Administrative Duties & Coordination

  • Process and track maintenance requests from tenants, staff, or property managers.
  • Schedule and dispatch maintenance technicians or vendors for repairs and services.
  • Maintain and update maintenance records, invoices, and service agreements.
  • Ensure compliance with company policies, safety regulations, and legal requirements.
  • Monitor maintenance budgets and assist with cost control efforts.
  • Draft, review, and maintain contracts for vendor services and maintenance agreements.

Vendor & Contractor Management

Coordinate with vendors and contractors to obtain quotes, schedule work, and ensure timely service delivery.

  • Verify and process invoices for maintenance-related expenses.
  • Maintain up-to-date vendor contact information and service agreements.
  • Communication & Customer Service

    Serve as the primary point of contact for maintenance-related inquiries from staff and vendors.

  • Provide timely updates on the status of maintenance projects being tracked
  • Address concerns and escalate issues to management when necessary.
  • Inventory & Supplies Management

    Track and order maintenance supplies, tools, and equipment as needed.

  • Ensure stock levels are maintained to support timely repairs and maintenance tasks.
  • Organize and maintain maintenance storage areas.
  • Position Requirements

    Knowledge of basic office procedures and practices, grammar, and business English.

  • Knowledge of Fair Housing, Equal Opportunity, and Nondiscrimination laws and regulations.
  • Knowledge of phone and office reception etiquette.
  • Skill in organizing and maintaining detailed records, documents and files.
  • Skill in time management and appointment scheduling.
  • Skill in maintaining records and preparing written reports.
  • Skill in applying, adopting and interpreting procedures, rules, and regulations.
  • Skill in communicating effectively verbally and in writing.
  • Skill in public / group speaking and organizing presentations.
  • Skill in using standard office equipment, including personal computers, multi-line telephones, copying machines, postage meters, calculators, and fax machines.
  • Skill in using word processing and database applications, network software, interoffice email (Outlook). Internet experience is desirable.
  • Skill in establishing and maintaining highly effective and courteous working relationships with managers, clients, representatives of other public, private and social service organizations, volunteers, contractors, employees, the public and others encountered in the course of work, some of whom may be upset, dissatisfied and / or abusive.
  • Qualifications

    Education : High school diploma or equivalent (associate or bachelor's degree preferred).

  • Experience : Prior experience in carpentry, plumbing, electrical work, maintenance coordination, or a similar administrative role.
  • Technical Skills : Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and property management software (e.g., Yardi or similar).
  • Organizational Skills : Strong ability to multitask, prioritize, and meet deadlines.
  • Communication Skills : Excellent verbal and written communication skills.
  • Problem-Solving : Ability to troubleshoot maintenance issues and coordinate effective solutions.
  • Attention to Detail : Strong record-keeping and documentation skills.
  • Physical and Mental Demands

    The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The employee is regularly required to sit; stand and walk; talk or hear, both in person and by telephone; and use hands repetitively to operative, finger, handle or feel office equipment; and reach with hands and arms. The employee must frequently shift, move or lift up to 20 pounds, occasionally shift, move or lift up to 40 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

    While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read, interpret and analyze data and information; use math and mathematical reasoning; analyze and solve problems; observe people and situations; learn and apply new information; perform highly detailed work on multiple, concurrent tasks with frequent interruptions; work under deadlines and with changing priorities and interact with managers, clients, representatives of other public, private and social service organizations, volunteers, contractors, employees, the public and others encountered in the course of work.

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