What are the responsibilities and job description for the Coordinator, Adult Education Programs position at Missouri Botanical Garden?
Summary:
Manages all aspects of the adult education online and in-person programs, (300 classes annually) with contractor staff, Garden staff, and volunteer instructors. Plans offerings, recruits and schedules instructors, edits and proofs descriptions, oversees the payment of instructors, and maintains statistics of the classes. Manages class data, evaluation, and promotion of adult education classes. Oversees communication and correspondence to students and instructors.
Essential Duties and Responsibilities:
Core Competencies:
Manages all aspects of the adult education online and in-person programs, (300 classes annually) with contractor staff, Garden staff, and volunteer instructors. Plans offerings, recruits and schedules instructors, edits and proofs descriptions, oversees the payment of instructors, and maintains statistics of the classes. Manages class data, evaluation, and promotion of adult education classes. Oversees communication and correspondence to students and instructors.
Essential Duties and Responsibilities:
- Recruit instructors, plan classes, and schedule class offerings on a variety of appropriate topics, including Food & Cooking, Gardening, Fine Arts, Green Living, Nature Study, Photography, Guided Tours, Wellbeing, and Botanical Crafts.
- Write, edit, and proofread adult education class descriptions for web and print catalog and assist in the editing of public program print catalog quarterly.
- Purchase class materials, supervise classes, and maintain class statistics and metrics.
- Promotes a department culture of teamwork and mutual support; maintains an open line of communication with the Public Programs Team, and other Garden divisions and departments.
- Supervises Adult Education Assistant; Assists with creating assistants work schedule; meets weekly in one-on-one meetings and daily check-ins as needed. Manages the yearly employee performance management process by setting goals, maintaining performance records, providing written evaluations, establishing performance development plans, conducting on-going performance feedback, and addressing individual development needs.
- Effectively manages the Adult Education budget, including ongoing tracking of revenue and expenses.
- Build Adult Education classes in Momentus and Tessitura software systems.
- Schedule volunteer opportunities in Cervis.
- Schedule and coordinate online classes on Zoom.
- Collaborates with Public Programs team, Shaw Nature Reserve, Sustainability and Butterfly House adult education teams in planning annual schedules.
- Collaborates with other botanical gardens as appropriate to discuss current trends, protocols, and ideas.
- Collaborate with the Communications teams to maintain the Adult Education webpage.
- Reviews and approves payment for instructor and oversees the accuracy of payment
- Collects and reviews instructional content, methods, and class trend data to assess strengths and weaknesses, and to develop recommendations for course revision, development, or elimination.
- Must be prepared to work evenings and weekends; . highest volume of class offerings occur during the months are March through May and September and October and will require working an average of two nights a week and one Saturday a month during this time.
- Create surveys for classes Meets expected attendance guidelines.
- Follows and adheres to established policies and procedures, including but not limited to Employee Handbook, Garden Safety Guidelines and Department Policies.
- Behaves and communicates in a manner that promotes and fosters a culture of teamwork, cooperation, and respect within our division and throughout the Garden with all employees, supervisors/managers, volunteers, visitors and others
- Perform other duties as assigned.
Core Competencies:
- Communication – Listens to others and asks questions for clarification; Writes clearly and presents information accurately; Speaks professionally and responds well to questions; Supports positive visitor relations.
- Collaboration –Demonstrates teamwork and promotes respect in the workplace; Engages in problem solving and group initiatives; Cooperates in implementing procedures and process improvements; Strives for positive visitor experiences.
- Accountability – Demonstrates commitment to responsibilities and adaptable to changes; Effectively prioritizes, troubleshoots and takes appropriate actions; Follows policies and procedures, meets deadlines, quality, and safety standards; Strives to proactively, address visitor and internal colleagues’ concerns.
- Problem Solving – Identifies and resolves problems; Includes supervisor before taking action as necessary; Recommends solutions, demonstrates creativity and resourcefulness; Exhibits sound and accurate judgment in decision making process; Includes appropriate people in making decisions.
- Stewardship – Promotes and adheres to sustainability, safety and security protocols; Fosters a culture of respect, diversity and inclusion; Demonstrates effective and prudent use of Garden resources; Maximizes contributions during work hours.
- Minimum (3) years’ teaching experience (either formal or informal educational programming) required.
- Minimum (3) years’ experience in program delivery, educational program administration and evaluation required.
- Minimum (3) years’ supervisory experience; demonstrated abilities in staff support, coaching and development, and conflict resolution required.
- Knowledge and experience in Tessitura, Momentus, Cervis, and Zoom software preferred.
- Experience working in a cultural institution preferred.
- Scheduling flexibility to work weekends, holidays, and evenings as needed is required.
- Solid demonstrated abilities in project management, priority-setting, analytical and objective decision-making, cost conscious budget administration, and managing through institutional systems.
- Demonstrated ability to work collaboratively with internal team members and external organizations for the purposes of creating a commitment to common goals, prioritizing, minimizing obstacles, and executing realistic priorities in a sophisticated environment.
- Demonstrated ability to create various reports and write business correspondence and procedure manuals.
- Ability to work independently with little instruction; coordinate and prioritize multiple tasks, set deadlines, and complete projects in a timely manner.
- Exceptional ability to communicate effectively at all levels; must enjoy and feel comfortable interacting and working in close proximity to general public, in a safe and friendly manner, answering questions
- The Garden is committed to the safety and wellbeing of our employees, volunteers and guests. All staff are strongly encouraged to receive all vaccinations as recommended by your healthcare provider prior to hire date. The Garden reserves the right to require future proof of current vaccination status, based on local health department guidelines. When international travel is necessary for Garden business, staff must be able to obtain required travel clearances, driving permits, and vaccinations for all countries where travel is required.
- The requirements and duties listed are representative and not exhaustive of the knowledge, skill, and/or abilities required.
- Bachelor’s degree in education, natural science, horticulture, ecology or a related area required.
- Or equivalent combination of education and experience including three years of supervisory experience and/or experience working with volunteers.
- Proficiency in English, written and oral.
- Proficient College Math Aptitude - Ability to perform addition, subtraction, multiplication. and division; calculate percentages and decimals, etc.
- Ability to understand, analyze and create budgets.
- Ability to exercise independent judgment in the observation, analysis and resolution of issues.
- Ability to exercise independent judgment in the allocation of resources.
- Proficiency in navigating through the Internet, and various PC applications including but not limited to Microsoft Office Suite 2003 (i.e., PowerPoint, Excel, Word, and Outlook) or a similar application.
- Ability to use Registration and scheduling software.
- Experience in database management.
- Ability to supervise and direct others to input of data.
- Analysis and trouble shoot problems in software.
- Interact with IT personnel to update and solve problems in database.
- Experience with Zoom online class hosting, moderating participant chat for questions and troubleshooting online functions.
- Must be able to obtain and maintain First Aid/CPR certification.
- Ability to effectively utilize computer and keyboard (typing).
- Ability to lift up to (30) pounds (i.e., load, unload and move boxes, supplies and equipment).
- May be required to perform tasks at varying heights (i.e., step stools, etc.)
- Requires ability to make frequent telephone calls
- Flexibility to work weekends, holidays, and evenings as needed.
- Ability to work outside in the elements on occasion with unavoidable variations in temperatures over 100°F as well as temperatures below 0°F, in rain, snow and other inclement weather conditions and some uncomfortable conditions (i.e., wet, mosquitoes, ticks, chiggers, etc.) as needed.
- Busy indoor office setting with shared cubical office environment with multiple staff
- Comfortable working in immediate proximity to the general public, in a safe and friendly manner, answering questions regarding educational programs.
- Education Division colleagues
- Employees at all levels throughout the Garden (i.e., Vice-Presidents, Directors, Managers, Supervisors, Security, etc.).
- Contract instructors.
- Works with external organizations providing funding for educational programming.
- Garden education volunteers.
- Diverse slate of visitors to the Garden, both children and adults.
- Manager, Public Programs
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