Scheduling Coordinator/Admin Assistant

WORK HOURS

8:00 am - 4:30 pm | Full-time | M-F| On-call rotation every 3rd weekend & holiday

RESPONSIBLE TO

Director of Missouri Slope at Home

PRIMARY JOB FUNCTION

The primary purpose of this position is: * to complete data entry on all new employees and clients into Missouri Slope at Homes software system, schedule all clients in their homes based on client shifts * to provide administrative support for the At Home program, serving as the first point of contact for all visitors, potential clients and other guests * to provide administrative support to the Service Manager, RN and Director in an efficient and professional manner * respond to all incoming phone calls * to prepare correspondence with clients and families *manage meal delivery * share on call duties and provide fill in services as needed.

KNOWLEDGE, SKILLS, AND ABILITIES

• Possess excellent verbal, writing, and organization skills and able to effectively work and communicate with a wide range of individuals from all socio-economic groups, including geriatric persons, people with special needs, and those in need of memory care support.
• Able to work with minimal supervision and effectively manage workflow.
• Ability to make independent decisions when circumstances warrant such action.
• Must have visual acuity sufficient for close paperwork and frequent viewing of computer monitor.
• Able to perform all Home care attendant duties.
• Able to communicate through the use of technology.
• Computer literacy and experience with Microsoft Office, Outlook, and electronic records

ESSENTIAL JOB FUNCTIONS

• Responding to incoming calls and greet visitors, assist with any questions and be able to direct them to the appropriate person
• Maintain an up to date list of At Home personnel and staff
• Retrieve and sort at Home mail; forward any general box emails to appropriate staff
• Responsible for inventory/supplies and notifying appropriate personnel to replenish
• Enter all lead calls and forward information to Service Manager
• Enter all new clients per Service Manager and coordinate schedules for clients/staff
• Reassign staff/clients when the need arises and fill in hours as needed and appropriate
• Notify Service Manager with any additional staffing needs
• Provide feedback on annual evaluations for at Home staff regarding adhering to schedules
• Create and maintain hard copy files for clients, and complete all necessary filing
• Relay all service connected calls to service manager, RN or Director
• Able train staff and trouble shoot situations on data management app

SERVICE PROVIDING

When on call or filling shifts, is able arrange for and or fill in when necessary to complete all contracted and schedule care for clients. These include but are not limited to; personal cares, housekeeping, chores service, meal preparation, transportation, companionship, respite and other elected services provided by Missouri Slope at Home

OTHER JOB FUNCTIONS

• Meals Delivery

The scheduling Coordinator will provide information regarding meal delivery and take orders for meals from new clients, Relay weekly orders to the dietary department, and transport meals to client homes weekly.

• On Call

Scheduling Coordinator Share on-call duties, alternating every third weekend and holidays. When necessary will arrange for fill-ins or fill shifts when necessary. This includes shortages during business hours.

PHYSICAL DEMANDS

The Scheduling Coordinator/Admin Assist will frequently be required to sit at a computer, stand and use all motor functions to tend to client needs. This includes the ability to reach, stoop, kneel, bend, squat, crouch, or crawl, and speak the English language. Is able to complete all tasks of a Home Care Attendant when necessary fill in is required. The Service Coordinator will be required to perform physical work, including lifting up to 25 pounds regularly and up to 50 pounds occasionally, has ability to stand for periods of time, is comfortable with short heights, pushing, pulling, lifting, walking, and bending. Must be comfortable driving a client in personal vehicle.

WORK EXPERIENCE

The Scheduling Coordinator/Admin Assist will execute duties primarily in the office setting in a sedentary position, and at times will work in client’s home. Able to travel to client’s homes, and sometimes accompany/drive clients outside the home.

May work near clients, often will wear protective or safety attire, such as gloves and mask when appropriate and necessary. There may be some exposure to some hazardous materials including bloodborne pathogens or household chemicals which requires knowledge of basic chemical safety/infection prevention. Work could involve exposure to plants, animals, dust, and other allergens within the environment.

• This job description is not intended to be all-inclusive and the employee will also perform other reasonable related duties as assigned by the immediate supervisor and other management as needed. Missouri Slope also reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

• Applicant must be 18 years of age or older
• Education: Must have a high school diploma or equivalent,
• At least one year of experience as a scheduler, administrative support person, or in a health related field.
• Attention to detail and excellent organization skills: ability to speak in front of small groups and facilitate discussion.
• Able to work independently and as a team member.
• Preference will be given to individuals who have experience working with older persons as a Home Care Attendant or CNA (Certified Nurse Aide).
• Must meet or obtain competency standards for a QSP in North Dakota.
• Active Driver’s License with clean record, a working vehicle and automotive insurance required.
• Successfully pass a drug test, background check, including criminal history, certification registries, and employment history
• Completion of training as required by Missouri Slope

MISSOURI SLOPE BENEFITS INCLUDE (varies by hours):

• Health, dental, and vision insurance coverage
• Flexible spending account (FSA)
• Health savings account (HSA)
• Employee Assistance Program (EAP)
• 403(b) retirement plan with employer matching contribution
• Paid Time Off (PTO)
• Holiday pay
• Shift differential
• CNA certification reimbursement

To apply, submit a Missouri Slope employment application at the front office or apply online at www.missourislope.com

Application Deadline: Open until filled

Missouri Slope follows CMS requirements and requires its employees to obtain and provide confirmation of all the necessary vaccinations and screenings by the start of employment, subject to requests for accommodation as applicable and as permitted by law.

Missouri Slope is an equal opportunity/affirmative action employer, and all qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.