Dispatcher

General Statement of Job

The Police Dispatcher receives incoming calls from campus community and members of the public to the department, and properly handless information by performing the following duties.

Specific Duties and Responsibilities

Essential Duties:

Answers multi-line and emergency phones.

Acts as emergency switchboard operator.

Questions callers to determine location and seriousness of emergency and response needed.

Relays instructions or questions from remote units.

Greets walk-in customers and serves as receptionist.

Using computer maintains duty log of all officers and student employees.

Using specialized software (computer aided dispatch and MULES), enters and retrieves criminal action information.

Generates daily incident report forms and Clery reports, posts to website.

Prepares and distributes records/reports as designated to campus, courts and others as specified.

Provides reports to the public and collects appropriate fees for reports and fingerprints.

Prepares administrative reports and records.

Records calls broadcast and complaints received.

Coordinates all police, fire, ambulance, and other emergency requests, relaying instructions to closest and most suitable units available.

May provide preliminary first aid instructions before paramedic truck or ambulance arrives.

Monitors alarm systems to detect unauthorized entry into university buildings and security cameras.

Contacts police officers to verify assignment locations, monitors dispatched units and, when necessary, serves as liaison with caller.

May conduct field training for new dispatchers.

May provide training and guidance to other staff and/or student employees.

Education, Experience, and Licenses

High School Diploma or GED required.

Three years of general office experience preferred.

Qualified under the Missouri Uniform Law Enforcement System / National Crime Information Center (MULES / NCIC) program required or obtained within six months of hire.

Experience in dispatch, communications, public safety, and /or law enforcement is highly desirable.

Valid driver’s license and the ability to meet university insurance requirements for driving university owned or leased vehicles.

Successful Missouri Unified Law Enforcement System (MULES) training provided by the Missouri Highway Patrol must be accomplished in accordance with the department scheduling.

Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of students, employees, law enforcement representatives and members of the public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to perform in a calm, pleasant, professional manner combined with the ability to communicate effectively at all levels.
• Must have the ability to effectively use a computer and a multi-channel police radio console.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel or use a computer keyboard and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The noise level in the work environment is usually moderate.

NOTICE: The above job profile does not include all essential and nonessential duties of this job. All employees with disabilities are encouraged to contact Human Resources to review and discuss the essential and nonessential functions of the job. An employee with a disability can evaluate the job in greater detail to determine if she/he can safely perform the essential function of this job with or without reasonable accommodation.