YMCA Member Services Team Leader

Description

CHANGE LIVES. INCLUDING YOURS.

The Member Services Team Leader delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, monitors cleanliness and safety of the facility. Supervises the facility and enforces guidelines among members, guests, program participants and staff. Assists with staff training and leads by example for the Member Services team.

Emily Lee, Member Services Representative said, "I love my job because it offers flexibility so I can continue to be a mom. I love the connections I have made with members as well as helping others achieve their goals."

In this role, you can look forward to:

• Providing excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention. Greeting each member, making them feel welcome. Learning and using member names and thanking them. Modeling excellent customer service for all team members.
• Monitoring the facility including the Life Center, gyms, tracks, hallways, locker rooms and Member Service desk areas. Enforcing building rules and member code of conduct. Addressing incidents or violations in a professional and courteous manner.
• Assuring that service areas are properly staffed and are providing excellent customer service, completing their job duties, and holding them accountable for following guidelines and policies. If a problem with staffing arises, addressing and resolving the situation as much as possible.
• Prior to closing time, assuring that the closing procedures are completed. Securing the building by checking all outside doors to make sure they are locked. Walking through the facility to assure that everyone is out, items are picked up, final laundry loads are complete, all lights are turned off and cash drawers are closed out properly.
• Having working knowledge of all emergency procedures and responding to emergency situations immediately in accordance with YMCA policies and procedures. Completing related incident reports as required.

Tier 1 Part Time, 30-35 Hours per Week:

• Wednesday-Friday, 3:30 pm-11:30 pm
• Saturday, 11:30 am-7:30 pm
• Occasional Opportunity to Open on Saturday, 5:45 am-2:00 pm
• Enjoy Sunday-Tuesday off!

You'll enjoy a fun, rewarding work environment, EXCELLENT benefits package, and FREE YMCA Membership!

Up to 75% of health insurance cost is paid for you and your family! Earn paid vacation, sick and personal time off!

Qualifications

We are looking for someone who displays the YMCA values of caring, honesty, respect and responsibility. A 1 year minimum of related supervisory experience preferred. Previous customer service, training or related experience preferred. Excellent interpersonal and problem solving skills and the ability to effectively address issues and enforce guidelines required. Must have the ability to relate effectively to diverse groups of people from all social and economic segments of the community. Basic knowledge of computer use required.

The YMCA is a powerful non-profit association of men, women, and children joined together by a shared commitment to nurturing the potential of kids, promoting healthy living and fostering a sense of social responsibility. We offer a wide variety of programming, childcare and wellness opportunities to individuals and families of all kinds.

We are proud recipients of the Prairie Business Magazine 50 Best Places to Work award from 2018 to 2024, which recognizes ND, SD and MN employers who are nominated by their employees.

Key Words: customer service representative, receptionist, front desk, administrative assistant, front-end supervisor

Salary : $14 - $17