Operations Manager

The Operations Manager is responsible for meeting the customers’ needs and assuring good customer service by managing the lab's day-to-day call-out operations. This includes scheduling projects and technicians, supplying equipment to meet project specifications, developing strong customer relations and reacting promptly to customer questions and concerns.

Major Responsibilities/Activities

• Manage daily activities and costs associated within the department.
• Support the refinery business in meeting the needs of our Evergreen projects.
• Supervise individuals within the Operations Support Department as it relates to projects and respond to calls from customers (branches) requesting technical assistance.
• Problem-solving and providing clear, supported, and concise recommendations to management.
• Properly complete all required forms and paperwork.
• Ensure proper use of all company resources, including tools, equipment, and vehicles.
• Oversee maintenance of shop and equipment.
• Evaluate call out technician’s effectiveness in fulfilling their job requirements.
• Recommend corrective or remedial action for employees.
• Understand all prerequisites required of personnel before performing fieldwork.
• Serve as liaison with customers to estimate and quote project work.
• Coordinate and schedule work crews to cover customer requirements and requests.
• Coordinate schedules of Technicians per customer demands.
• Complete all required training, and testing, within company guidelines.
• Knowledge of all company products and services that are available to our customers.
• Provide mentor leadership to employees.
• Lab’s Hiring/Firing
• Perform Job Walks as necessary
• Perform Job-site visits & Safety Audits
• Aid in QA/QC Issues/Problems as needed
• Maintain Vehicle servicing/maintenance
• All Hiring for Assistants/Technicians
• Working with recruiting for NDE technicians
• Purchasing of Equipment
• General Functions (cont.):
• Job File Auditing
• Handle call out employee disputes/complaints/comments/requests
• Pulls and distributes materials, tools or other stock items in order to fill technician requests.
• Prepare equipment for shipment, as required.
• Completes requisition forms to order additional equipment and supplies.
• Monitors and tracks equipment on a daily basis by job site, type, and usage.
• Maintains a detailed record of all call-out work schedules.
• Prepares purchase orders for rental equipment, and tracks each piece of rented equipment by jobsite and job number.
• Generates purchase orders for repairs and/or required maintenance.
• Purchases small tools and any supplies needed for the equipment and /or work crews.
• Issues purchase orders in accordance with company policy and accounting system.
• Keep inventory up to date.
• Updating the schedule
• Maintain and update vehicle records including DMV registration and current insurance.
• Perform call-out personnel performance appraisals
• Other duties as assigned by GM
• MINIMUM REQUIREMENTS:
• 3-5 years of management experience in nondestructive testing (NDT) or related field
• Strong knowledge of managing principles
• Strong communication skills to promote a good team environment
• Strong logical thinking abilities
• Effective communicator with the ability to mitigate emotional customer and employee situations.
• Must possess an understanding or the ability to learn MISTRAS’ Advanced Technology offerings.
• Must have strong customer relation skills.
• High school diploma or general education degree (GED) or one to three years of related experience and /or training or equivalent combination of education and experience.
• Valid Driver’s License
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Speak effectively before groups of customers or employees.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Solve practical problems and deal with a variety of concrete variables in situations.
• Advanced skills with word processing software, spreadsheet software, email software, and the use of the internet.
  
  
  

Essential Physical Functions

• Frequent lifting up to 75 lbs.
  
  
  

Benefits – 401K, Paid Time Off, Medical, Dental, Vision, Dependent Life Plan, and Supplemental Life Plan.

MISTRAS Group, Inc. is committed to equal employment opportunity. Employment decisions including initial hiring and all matters involving the terms and conditions of employment will be made without regard to any protected class under applicable law. If hired, the employment relationship is “At-Will,” which means that employment can be terminated at any time, and for any reason, at the option of either the Company or the employee. Please direct questions about these policies to a MISTRAS Group, Inc. Human Resources representative.

By submitting & signing , I hereby understand and agree to the terms and conditions of employment as outlined above. I certify that the responses and information provided in this application (including any other supporting documentation such as a cover letter, resume, or transcript) are true and accurate to the best of my knowledge. I understand that misrepresenting or omitting information requested is cause for dismissal at any time, without notice. I hereby give the Company permission to contact schools, previous employers (unless otherwise indicated), references, and others disclosed in my application.

Note To Applicants

Smoking is prohibited in all indoor areas of the Company. Employees may use designated smoking areas (if established) in accordance with applicable state and local law.

Rhode Island Applicants: The Company is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island, and is therefore covered by the state’s workers’ compensation law.

Initial (if applicable): Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Initial (if applicable): Maryland Applicants: I UNDERSTAND THAT UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT ANY INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAPH OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.