What are the responsibilities and job description for the ARAS PLM Support Engineer position at MIT Lincoln Laboratory?
The Digital Engineering Center is a transformation Group within the Engineering Division (Division 7). Division 7 works in partnership with the other Laboratory technical divisions to design and build advanced technology systems of national importance. The Division’s expertise includes mechanical, materials, aero, thermal, optical, control, and fabrication engineering plus autonomous systems. Supporting the engineering efforts are a wide range of specialized laboratories, electronics and mechanical fabrication capabilities, plus integration and environmental test facilities. Special emphasis is placed on the integration of design and analysis capabilities to support the rapid prototyping of hardware systems.
Position Description
The Digital Engineering Center is currently seeking We are seeking a skilled and dedicated ARAS PLM Support Engineer to join our team. The successful candidate will play a key role in supporting, maintaining, and enhancing our ARAS PLM system, ensuring optimal performance and user satisfaction. This role involves collaborating with cross-functional teams, resolving system issues, and implementing improvements to meet the organization's evolving needs.
Primary Responsibilities
- Serve as the primary point of contact for ARAS PLM-related inquiries and technical issues.
- Provide technical support to end-users, addressing issues related to general usage.
- Create and update user manuals, technical documentation, and training materials.
- Train users in proper utilization of the Aras PLM platform.
- Monitor performance, logs, and database health to identify and resolve issues proactively.
- Create and maintain custom forms, dashboards, and reports using Aras Innovator tools.
- Develop and implement custom scripts using JavaScript, XML, or AML for automation and enhancements.
- Develop bug fixes and general light configuration of system
- Diagnose and resolve issues related to system performance, configuration, and functionality.
- Work with internal teams and / or Aras support to resolve complex issues or bugs.
- Document user change requests. Propose and implement improvements or automations to streamline workflows and enhance productivity.
- Provide timely and effective troubleshooting and resolution of system issues, escalating to advanced support or vendors when necessary.
Required Qualifications
At MIT Lincoln Laboratory, our exceptional career opportunities include many outstanding benefits to help you stay healthy, feel supported, and enjoy a fulfilling work-life balance. Benefits offered to employees include :
Please visit our Benefits page for more information. As an employee of MIT, you can also take advantage of other voluntary benefits, discounts and perks .
Selected candidate will be subject to a pre-employment background investigation and must be able to obtain and maintain a Secret level DoD security clearance.
MIT Lincoln Laboratory is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, or genetic information; U.S. citizenship is required.
Requisition ID : 41892
