Service Now Senior Architect

Position Description

We are expanding the ServiceNow platform to deliver an employee-focused portal designed to centralize service requests, provide a seamless and consistent user experience, streamline critical processes, and enhance employee engagement across the Laboratory community.

MIT Lincoln Laboratory is seeking an experienced ServiceNow Architect to design and implement scalable solutions that enhance our ServiceNow platform. This role will collaborate closely with the ServiceNow Product Manager / Owner, developers and Laboratory community members to ensure architectural integrity and alignment with the Laboratory's mission of delivering exceptional employee experiences.

Primary Duties

• Architectural Design : Develop comprehensive architectural designs for the ServiceNow platform, ensuring solutions are scalable, secure, and aligned with industry best practices. This includes both platform capability enhancements and module-specific improvements to optimize functionality and user experience.
• Platform Integration : Oversee the integration of ServiceNow with other enterprise systems, ensuring seamless data flow and process efficiency.
• Technical Leadership : Provide technical guidance to the ServiceNow development team, ensuring adherence to architectural standards and promoting best practices in solution development.
• Stakeholder Collaboration : Work closely with business stakeholders to understand requirements and translate them into effective ServiceNow solutions.
• Governance and Compliance : Contribute to the establishment and enforcement of governance frameworks to maintain platform integrity, ensure data security, and uphold compliance with organizational policies.

Continuous Improvement : Stay updated with the latest developments in the ServiceNow platform and recommend enhancements to improve functionality and user experience.  Evaluate and assess new platform features and their benefits, ensuring alignment with the Laboratory’s business objectives. Assist in translating these features into actionable initiatives by managing roadmap priorities and delivering corresponding technical, process, and Organizational Change Management (OCM) outcomes.

This position is under general supervision of the Enterprise Service Management Product Owner within the Enterprise Technology and Tools Sector.

This position carries indirect financial responsibilities, including collaborating with the Prouct Owner to ensure a clear understanding of project budgets. Additionally, the role involves assisting with product selection and managing annual product support renewals.

This position will maintain frequent contact with internal department and / or Laboratory user community as well as external vendors to maintain communications related to problem resolution, systems upgrades, services and product research.

Qualifications

Requirements

Desired Skills

Desired Skills (cont.)

Experience

Ability to obtain and maintain a government security clearance.

Occasional off-hour / on-call support is necessary. A certain degree of flexibility of schedule is required as some work (planned / unplanned) must be done outside of major production hours during pre-scheduled maintenance windows

This position requires and individual with excellent communication (both oral and writing) and organizational skills.  The individual must be able to work in a fast-paced environment at times with minimal supervision and execute operations, project and administrative tasks with a high degree of quality, while following existing processes and establishing new operational procedures and best practices where necessary.  Additionally, the position requires the ability to work with members of other teams and staff to accomplish department and organizational goals.

THIS CAN BE REMOTE. LOCAL CANDIDATES WHO CAN BE HYBRID / REMOTE IS PREFERRED.

At MIT Lincoln Laboratory, our exceptional career opportunities include many outstanding benefits to help you stay healthy, feel supported, and enjoy a fulfilling work-life balance. Benefits offered to employees include :

Please visit our Benefits page for more information. As an employee of MIT, you can also take advantage of  other voluntary benefits, discounts and perks .

Selected candidate will be subject to a pre-employment background investigation and must be able to obtain and maintain a Secret level DoD security clearance.

MIT Lincoln Laboratory is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, or genetic information; U.S. citizenship is required.

Requisition ID : 41906

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