What are the responsibilities and job description for the Customer Service Representative and Administrative Assistant with Quickbooks Experience position at Mitchell Cosmetics Distribution?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will utilize your communication skills to address inquiries, resolve issues, and ensure a positive customer experience. This position requires strong analytical abilities and proficiency in data entry, as well as cash handling and office-related tasks.
About Us:
We are a dynamic company in the cosmetics industry, dedicated to providing high-quality products and exceptional service. We are seeking a Customer Service Specialist & Office Assistant with over 5 years of experience to join our team. This role requires a proactive, computer-savvy professional with experience in customer service, office administration, and familiarity with Walmart systems and QuickBooks.
Key Responsibilities:
- Customer Service:
- Handle inquiries and resolve issues via phone, email, and chat with professionalism and empathy.
- Process orders, returns, and exchanges accurately and promptly.
- Provide product information and recommendations to customers.
- Office Support:
- Assist with administrative tasks, including data entry, filing, and inventory management.
- Coordinate with warehouse staff to ensure smooth order fulfillment.
- Prepare reports and update internal systems as needed.
- Walmart Marketplace Expertise:
- Manage Walmart product listings and monitor sales performance.
- Resolve marketplace disputes or inquiries efficiently.
- QuickBooks Management:
- Record and reconcile transactions in QuickBooks.
- Assist with preparing invoices and monitoring payments.
Qualifications:
- Fluent in English with excellent written and verbal communication skills.
- Proven customer service experience, preferably in cosmetics or a related industry.
- Proficient in Walmart marketplace operations and product management.
- Skilled in QuickBooks with a strong understanding of financial data entry and reporting.
- Strong computer literacy, including proficiency in Microsoft Office and online platforms.
- Ability to multitask, prioritize, and work effectively in a fast-paced environment.
- Attention to detail and problem-solving skills.
Preferred Skills:
- Knowledge of the cosmetics industry and related products.
- Experience with additional e-commerce platforms (e.g., Amazon, Shopify).
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Education:
- Bachelor's (Required)
Experience:
- Customer service: 5 years (Required)
Language:
- English (Required)
Ability to Commute:
- Miami, FL 33166 (Preferred)
Work Location: In person
Salary : $40,000 - $45,000
