What are the responsibilities and job description for the Part Sales Specialist - Atkinson position at Mitchell Equipment?
Mitchell Equipment has a long- standing commitment to providing quality agricultural equipment and services. As a family-owned and operated business since 1991, Mitchell Equipment has been servicing Northeast Nebraska for its agriculture and ranching needs. Here at Mitchell Equipment, we refer to our core values as “The 4 C’s” - These are the foundation we attribute to the growth and future of our business and team. We continue to develop knowledgeable and professional employees who strive to provide the best customer experience in the industry, and to continue to provide superior agricultural solutions to the communities we serve.
Position Summary
The Parts Sales Specialist is a key role at the counter of our parts department. Key responsibilities include driving and meeting counterparts' sales goals, providing excellent customer service, and resolving customer problems.
You Are
Position Summary
The Parts Sales Specialist is a key role at the counter of our parts department. Key responsibilities include driving and meeting counterparts' sales goals, providing excellent customer service, and resolving customer problems.
You Are
- Customer Focused. You’re the smiling face and voice our customers see and hear first. Your goal is to uncover each customer’s needs and provide them with the necessary parts and/or service required to resolve it.
- A Self Starter. You’re excited to take on and solve problems as they arrive. No two customer requests will be the same.
- Technical. You have experience with equipment or automobile parts or the ability to learn as you go. You can easily navigate websites, online look up tools, email, texting, and phone systems.
- A Teammate. You foster strong relationships with customers and within the parts department to push yourself and your teammates along the way to meet and exceed goals.
- Move Fast. Time is valuable to our customers. Learn bin locations and warehouse placements of items to efficiently be able to serve customers at the counter and over the phone.
- Spread Awareness. The Service and Sales departments will look to you for parts information and updates. Communicate delays, solutions, order confirmations or other key information to help them problem solve.
- Manage Showroom and Warehouse Appearance. Keep shelves organized, stock parts, maintain a clean workspace, and assist in any other tasks that keep these areas free of clutter and looking sharp.
- Be a Customer Expert. Get to know your customers and their fleets. The better you know their fleet inventory, the more effectively you’ll be able to look up and pick parts for them.
- Create an Enjoyable Atmosphere. We’re one team sharing the same goals throughout the entire dealership. Our team is focused on putting the customer first in a fast paced, productive work place.
- Continuous Learning. We encourage you to look for personal & professional development opportunities. We’ll provide resources for Case IH specific and interpersonal skills trainings, but we are always open to new ideas to help you grow in your career.
- Support Customer Demands. In our company culture, we strive to provide industry leading customer experiences that are tailored to each individual’s needs.
- Customer Commitment
- Constant Improvement
- Continuous Learning
- Community Focus
- Medical & Supplemental Insurance
- Uniform Allowance
- Employee Discounts
- Employee Incentive Programs
- 401k with Employer Matching
- PTO and Paid Holidays
