What are the responsibilities and job description for the Account Support Representative 4 position at Mitchell International?
Company Overview:
Compensation: $23 per hour
Perks: Full and comprehensive benefits program, 24 days of paid vacation/holidays in your first year plus sick days, home office equipment including laptop and desktop monitor, Employee Assistance and Referral Program.
The Enlyte Family of Businesses
Mitchell | Genex | Coventry
Enlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property & Casualty industry, bringing together three great businesses with a shared vision of using technology innovation, clinical services and network solutions to help our customers and the people they serve. Our suite of products and services enable our employees to help people recover from challenging life events, while providing opportunities for meaningful impact and career growth.
Job Description :
Full time, remote position. Must be located in Tampa, FL for occasional onsite meetings
Compensation: $23 per hour
Perks: Full and comprehensive benefits program, 24 days of paid vacation/holidays in your first year plus sick days, home office equipment including laptop and desktop monitor, Employee Assistance and Referral Program.
- Interacts directly with customers, sales and/or service representatives to handle a variety of inbound and outbound post-sales service functions.
- Receives customer and internal partner requests and works independently and/or collaborates with other teams to service these requests, follow-up or escalate appropriately.
- Prepares/retrieves documentation related to customer account, product, and service inquiries/issues.
- Updates databases with documentation related to customer interactions and steps taken to serve customer needs.
- Ensures account information is accurate by keeping it updated, filing/managing customer documentation/forms.
- Handles requests for additional company materials.
- Maintains records of customer contact and follow-up and resolves customer billing, payment and credit problems.
Minimum Education:
- High School diploma or equivalent
Required Skills and Experience:
- 4 years of experience with Worker Comp Industry
- Strong Computer skills (i.e. MS Office, MS Excel, office equipment)
- Good organizational skills and ability to meet designated deadlines and productivity standards
- Past experience in office setting a plus
Desired Skills and Experience:
- Ability to multi-task, work in a fast paced environment with daily productions, goals and quality standards
- Ability to work well with all levels of staff in a courteous, professional manner
- Understanding of workers’ compensation guidelines is a plus
- Intermediate to Advance Microsoft Office - Word, Excel, Outlook
- Ability to learn and adapt to internal software programs
We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $16.40 - $23.00 hourly, and will be based on a number of additional factors including skills, experience, and education.
The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
#LI-FP1
Salary : $16 - $23
