Technical Support Engineer 2

Mitchell International

Technical Support Engineer 2

US Remote

Job ID : 25-17596

Type : Regular Full-Time

of Openings : 1

Category : Customer Service & Support

Mitchell International, Inc.

Overview

The Enlyte Family of Businesses

Mitchell | Genex | Coventry

Enlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property & Casualty industry, bringing together three great businesses with a shared vision of using technology innovation, clinical services and network solutions to help our customers and the people they serve. Our suite of products and services enable our employees to help people recover from challenging life events, while providing opportunities for meaningful impact and career growth.

Responsibilities

This is a full-time remote position that can be located anywhere in the U.S.

• Provide technical support to internal and external customers on various highly technical systems and in multiple types of environments.
• Assist clients with a variety of requests and provide training when needed.
• Report design, reliability, or maintenance problems to next level engineers with detailed steps to demonstrate the issues.
• Report issues and bugs to developers with clear documentation of the problem.
• Document and log system enhancement requests with defined business cases / requirements to product management.
• Respond to customer product inquiries via telephone or in written internet-based email or chat sessions.
• Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Troubleshoot problems with malfunctioning electro / mechanical equipment or software applications and recommend corrective action.
• Document customer information and recurring technical issues to support product quality programs and product development.

Qualifications

Salary :

Please see job description

PI261502568