Strategic Account Manager

The Strategic Account Manager oversees and maintains relationships within a portfolio of major clients, by identifying their unique needs and requirements in order to promote our company's solutions and achieve mutual satisfaction. The Strategic Account Manager is responsible for growing business by developing strong customer relationships, owning a strategic plan for assigned accounts and sustaining growth to achieve long-term success. This position partners with the business development team to manage newly onboarded accounts, fill sales pipeline and identify new opportunities from existing accounts. This position reports to the Regional Sales Manager.

Essential Functions{​{:}}

• Develops sales funnel for future growth opportunities with core strategic accounts
• Develop and maintain relationships with a portfolio of major clients to ensure they do not turn to competition
• Expand the relationships with existing customers by continuously proposing solutions that meet their objective
s
• Serve as the link of communication between key customers and internal team
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• Resolve any issues and problems faced by customers and deal with complaints to maintain trus
t
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metric
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• Actively and consistently keep records in CRM of post-sale customer interactions, opportunities, and quotes to help drive increased sale
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• Perform other job-related duties as assigne
d

Experience Required{​{:}

}
• Minimum of 5 years of industry experience; managing key accounts with the proven ability to be a strategic account leader in a growing organizati
o
• n Experience working cross-functionally and achieving increased sales resul
t
• s Experience developing and maintaining strong relationships with internal and external customers and supplie
r
• s Experience working with CRM and ERP too
l
• s Knowledge of Microsoft office sui
t

e Competencies Required{​{:

}
• } Adaptability{​{:}} Ability to comply with company Telecommute Po
l
• icy Analytical Thinking{​{:}} Able to tackle a problem by using a logical, systematic, sequential appr
o
• ach Customer Knowledge and Sales Process{​{:}} understands the customer's business and strategy, by being able to articulate the strategic fit of MLS to the cu
s
• tomer Communication{​{:}} able to articulate thoughts and ideas clearly and effectively in written and oral forms to internal and external cus
t
• omers Sales ability{​{:}} Able to look for and seize profitable business opportunities; willingness to take calculated risks to achieve busine
s
• s goals Strategic Thinking{​{:}} Able to analyze the organization's competitive position by considering market and industry trends, existing and potential customers (internal and external), and strengths and weaknesses as compared to co
m
• petitors Relationship Building{​{:}} Understands the dependencies and interplay between all functions of the business, and has a broad view of the org
a
• nization Teamwork{​{:}} Ability to work cross-functionally as par
t
• of a team Influencing Others{​{:}} Able to gain others' support for ideas, proposals, projects, a
n

d solutions Education R

e
• quired{​{:}} BS/BA Degree and 5 years of related experience, will consider the additional applicable experience in lie
u
• of a degree Valid driver's license and have a driving record in
g

ood standing Physical Requ

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• rements{​{:}} Ability to remain at a stationary position 5
0
• % of the time Ability to move products weighing up to 50 pounds, including lifting, placing, pushin
g
• , and pulling Ability to trave
l

domestically Work Env

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• ronment{​{:}} This position has the ability to telecommute at home or an alter
n
• ative location Must live within an agreed-upon location/ geography to service customer
s

l
• oyees Benefits Medical, Dental & Vi
s
• ion Insurance Retirement{​{:}}
• 401(k) matching 7 Company Paid Holidays and
1
• Float Holiday! PTO to support your w
o
• rk-life balance Health Savings Acc
o
• unt (HSA, FSA) Depe
n
• dent Care (FSA) Life & Disability Insurance - Basic Life, AD&D, Short- & Long-Term Disa
b

ility and more! Disclaimer{​{:}} The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned t

o this position. Mitchell Lewis & Staver provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, stat

e, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensati