Customer Success Manager

Title: Customer Success Manager

Location: Northeast Region, U.S. (Hybrid)

Employment Type: Full-Time/Perm

Description

• We are seeking a Customer Success Manager to ensure clients achieve their desired outcomes while utilizing business solutions.
• This role involves collaborating with customers, understanding their needs, and providing strategic guidance to maximize the value of the services offered.
• The ideal candidate will have a strong background in customer engagement, issue resolution, and driving customer satisfaction.
  
  

Primary Responsibilities

• Guide new customers through the onboarding process, ensuring seamless adoption of solutions.
• Build and maintain strong relationships, serving as the primary contact for customer success initiatives.
• Act as the voice of the customer within the organization, providing feedback to enhance products and services.
• Conduct training sessions and offer ongoing support to help customers optimize their usage of solutions.
• Monitor customer engagement and performance metrics to identify areas for improvement.
• Identify and resolve customer issues in collaboration with technical support and engineering teams.
• Drive customer renewals and identify opportunities for additional service offerings.
• Develop and implement customer success strategies to enhance client retention and satisfaction.
  
  

Required Skills & Abilities

• 3 years of experience in customer success, account management, or related roles within the technology industry.
• Strong technical aptitude with the ability to learn and understand cloud-based and enterprise solutions.
• Excellent verbal and written communication skills, capable of conveying technical concepts to non-technical audiences.
• Analytical and problem-solving skills with a proactive approach to addressing customer challenges.
• Passion for delivering outstanding customer experiences and ensuring client success.
• Ability to collaborate effectively across teams, including sales, product management, and engineering.
  
  

Desired Skills

• Familiarity with cloud computing ecosystems and data management solutions.
• Experience in customer engagement within SaaS or enterprise software environments.
  
  

Compensation

Pay Range: $84000K-$120000K

Benefits

A comprehensive benefits package is offered, reach out to your Mitchell Martin Recruiter Jake Heinrich, heinrichj217@gmail.com to find out more.

EEO Statement

Learn more about our EEO policy here: Mitchell Martin EEO Policy