Desktop Support Specialist

Title: Desktop Support Specialist

Location: Southeastern U.S. Region

Employment Type: Contract

Description

• The Technical Support Specialist is responsible for IT installation, support, coordination, training, problem-solving, and resolving various hardware and software issues.
• Under the general supervision of leadership, this role will support multiple locations, providing technical assistance to staff and ensuring smooth IT operations.
  
  

Required Skills

• Strong customer service skills, demonstrating professionalism and a problem-solving approach.
• Experience monitoring and resolving helpdesk tickets promptly and professionally.
• Ability to install and support computer and tablet hardware, including peripheral devices such as monitors, point-of-sale equipment, printers, scanners, and disk drives.
• Experience installing and maintaining network equipment, including wireless access points and telephony devices.
• Ability to provide primary support for access control systems and troubleshoot related issues.
• Experience diagnosing and resolving system hardware, software, and user-related issues.
• Ability to evaluate hardware and software for efficiency, reliability, and compatibility with existing infrastructure.
• Strong communication skills to train users on equipment and software usage.
• Experience troubleshooting software and hardware failures and implementing solutions.
• Familiarity with remote desktop management tools and software deployment.
• Capability to create and manage desktop and laptop images.
• Ability to maintain accurate inventory records of hardware, software, and peripherals.
• Strong analytical and troubleshooting skills for resolving technical issues efficiently.
• Proven ability to adapt to new technologies and implement best practices.
  
  

Desired Skills

• Experience supporting enterprise applications such as customer relationship management (CRM) or financial software solutions.
• Working knowledge of account management and permission settings within enterprise directory services.
• Familiarity with common operating systems, including various versions of Windows and macOS.
• Hands-on experience with imaging system tools.
• Strong teamwork, task management, and time management skills.
• Effective research and reporting capabilities.
• Ability to troubleshoot network and telecommunications connectivity issues.
• Outstanding customer service and interpersonal communication skills.
  
  

Compensation

Pay Range: $25-$30/Hr

Benefits

Learn more about our benefits offerings here: https://www.mitchellmartin.com/careers/benefits-perks

EEO Statement

Learn more about our EEO policy here: https://www.mitchellmartin.com/eoe-statement