Tech Support Live Specialist

Title: Technical Support Specialist

Location: Northeastern United States
Employment Type: Contract

Description:
* We are seeking a dedicated Technical Support Specialist to ensure the seamless operation of IT systems across multiple locations, including support centers and administrative offices.
* This role involves troubleshooting hardware and software issues, assisting users with system functionality, and maintaining IT infrastructure.
* The ideal candidate will provide hands-on support, both on-site and remotely, while collaborating with internal teams and external vendors to resolve technical challenges efficiently.

Required Skills:
* 5 years of IT support experience or a degree in a related technical field.
* Strong problem-solving and analytical abilities with excellent communication skills.
* Expertise in diagnosing and resolving hardware and software issues across multiple platforms.
* Proficiency in network infrastructure, including cabling, switches, routers, and firewalls.
* Experience with system security best practices and troubleshooting.
* Ability to configure, monitor, and support IT networks.
* Familiarity with operating systems and software applications commonly used in business environments.
* Strong knowledge of system imaging, hardware deployment, and maintenance.
* Ability to coordinate with external vendors to escalate and resolve issues.
* Willingness to travel between sites as needed.

Desired Skills:
* Experience with encryption software and security applications.
* Familiarity with enterprise resource planning and support ticketing systems.
* Ability to provide user training and documentation on IT best practices.
* Understanding of cloud-based collaboration tools.

Compensation:
Pay Range: $25/Hr

Benefits:
Learn more about our benefits offerings here: ;p>EEO Statement:
Learn more about our EEO policy here: ;p>#LI-ST1

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