What are the responsibilities and job description for the Desktop Tech position at Mitchell Martin?
Title : Desktop Support Technician
Location : Northeastern Region, USA
Employment Type : Contract
Description :
The Desktop Support Technician provides comprehensive support for end-user devices, including desktops, laptops, printers, scanners, and other equipment.
This role ensures the fulfillment of service commitments and deliverables while maintaining adherence to performance standards and established processes.
Required Skills :
High school diploma or equivalent.
A minimum of five years of experience in technology service delivery within corporate or high-availability environments.
Proficiency in troubleshooting and supporting various hardware and software, including desktops, laptops, mobile devices, printers, and network equipment.
Knowledge of operating systems, office productivity software, and technologies such as directory services, network protocols, and group policy management.
Strong analytical, organizational, and communication skills.
Familiarity with service delivery processes, performance metrics, and reporting.
Desired Skills :
Experience with enterprise service management and ticket tracking systems.
Familiarity with remote access solutions and network diagnostics.
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