What are the responsibilities and job description for the Enterprise Architect - Customer Engagement & Enablement position at Mitchell Martin?
Title : Enterprise Architect - Customer Engagement & Enablement
Location : Northeast Region
Position Type : Full time / perm
Description :
The Enterprise Architect for Customer Engagement and Enablement will lead the transformation and optimization of customer relationship management and engagement architectures.
This role focuses on defining and aligning technology solutions with business objectives to enhance customer satisfaction and engagement metrics.
Partnering with key stakeholders across customer service, marketing, sales, and IT, the architect will develop technology strategies, create architectural frameworks, and ensure effective delivery of innovative solutions while optimizing technology investments.
Responsibilities :
Define and align customer engagement technology solutions with business objectives to improve customer satisfaction and engagement.
Collaborate with teams across customer service, marketing, sales, and IT to develop and execute a comprehensive technology strategy.
Lead architectural design and implementation using CRM platforms and integrated third-party solutions to deliver business value.
Promote best practices in CRM technologies to enhance customer experiences and streamline business processes.
Build strong collaborative relationships and act as a catalyst for organizational change.
Mentor team members and provide strategic guidance on architectural decisions.
Design and optimize architectures that drive customer engagement, unlock business value, and enhance efficiency.
Develop and enforce governance processes to ensure alignment with organizational goals.
Stay updated on industry trends and incorporate innovations into customer engagement solutions.
Required Skills :
Proven experience as an Enterprise Architect focusing on customer engagement and support solutions.
Hands-on experience in designing and optimizing CRM systems and customer support architectures.
Expertise in CRM technologies and integration with third-party applications.
Ability to translate business needs into technical solutions and align technology strategies with business objectives.
Experience addressing security and compliance in customer-facing systems.
Knowledge of creating reference and solution architectures and implementing architectural governance.
Desired Skills :
Familiarity with industry-standard methodologies, including SAFe, for enterprise architecture.
Certifications in enterprise architecture frameworks (e.g., TOGAF) or CRM platforms.
Strong leadership and mentoring skills with experience navigating complex organizational structures.
Continuous learning mindset with a focus on emerging trends in customer engagement technologies.
Compensation :
Pay Range : $140k-$200k / year
Benefits :
A comprehensive benefits package is offered. Reach out to your jessica.schmidt@twentypine.com to find out more.
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