What are the responsibilities and job description for the Technical Account Manager position at Mitchell Martin?
Title: Technical Account Manager
Location: Nationwide (Remote)
Employment Type: Full-Time/Perm
Description:
• We are seeking a Technical Account Manager to partner with customers in identifying and implementing customized solutions tailored to their business needs.
• This role focuses on facilitating technical adoption, delivering high-impact outcomes, and driving customer success.
• The ideal candidate will collaborate with account partners and act as a technical resource to ensure value realization for enterprise clients.
Responsibilities:
• Collaborate with the Customer Success and Account Management teams to scope and validate technical use cases for assigned customers.
• Identify business challenges, analyze workflows, and implement customized solutions, including template creation and API integrations.
• Act as a technical advisor to customers, proposing solutions, outlining resource needs, and establishing timelines.
• Maintain a deep understanding of the product ecosystem, customer environments, and emerging AI technologies to deliver prescriptive recommendations.
• Coordinate with Engineering teams to ensure high-quality implementation, testing, and iteration of customer solutions.
• Develop and document processes, systems, and workflows to optimize time-to-value for customers.
• Create and maintain technical collateral and documentation to support seamless customer integration.
• Serve as a liaison between customers and Product/Engineering teams to share feedback and drive product enhancements.
Required Skills:
• 5 years of experience in technical roles within SaaS environments, including 3 years in a solutions architect or technical account management role.
• Proven experience managing enterprise customer relationships.
• Proficiency with APIs and a solid understanding of technical workflows and integrations.
• Excellent communication skills, with the ability to convey complex technical concepts to non-technical audiences.
• Ability to lead discovery sessions with multiple stakeholders and provide actionable solutions.
• Strong problem-solving skills and a focus on delivering meaningful business outcomes.
Desired Skills:
• Experience with generative AI and prompt engineering.
• Familiarity with Python programming.
• Proven ability to collaborate effectively with cross-functional teams to deliver custom solutions.
Compensation:
Pay Range: $112000K-$160000K
Benefits:
A comprehensive benefits package is offered. Reach out to your Mitchell Martin Recruiter Michael Iacono, michael.iacono@itmmi.com to find out more.
EEO Statement:
Learn more about our EEO policy here: Mitchell Martin EEO Statement
#LI-MI1
Location: Nationwide (Remote)
Employment Type: Full-Time/Perm
Description:
• We are seeking a Technical Account Manager to partner with customers in identifying and implementing customized solutions tailored to their business needs.
• This role focuses on facilitating technical adoption, delivering high-impact outcomes, and driving customer success.
• The ideal candidate will collaborate with account partners and act as a technical resource to ensure value realization for enterprise clients.
Responsibilities:
• Collaborate with the Customer Success and Account Management teams to scope and validate technical use cases for assigned customers.
• Identify business challenges, analyze workflows, and implement customized solutions, including template creation and API integrations.
• Act as a technical advisor to customers, proposing solutions, outlining resource needs, and establishing timelines.
• Maintain a deep understanding of the product ecosystem, customer environments, and emerging AI technologies to deliver prescriptive recommendations.
• Coordinate with Engineering teams to ensure high-quality implementation, testing, and iteration of customer solutions.
• Develop and document processes, systems, and workflows to optimize time-to-value for customers.
• Create and maintain technical collateral and documentation to support seamless customer integration.
• Serve as a liaison between customers and Product/Engineering teams to share feedback and drive product enhancements.
Required Skills:
• 5 years of experience in technical roles within SaaS environments, including 3 years in a solutions architect or technical account management role.
• Proven experience managing enterprise customer relationships.
• Proficiency with APIs and a solid understanding of technical workflows and integrations.
• Excellent communication skills, with the ability to convey complex technical concepts to non-technical audiences.
• Ability to lead discovery sessions with multiple stakeholders and provide actionable solutions.
• Strong problem-solving skills and a focus on delivering meaningful business outcomes.
Desired Skills:
• Experience with generative AI and prompt engineering.
• Familiarity with Python programming.
• Proven ability to collaborate effectively with cross-functional teams to deliver custom solutions.
Compensation:
Pay Range: $112000K-$160000K
Benefits:
A comprehensive benefits package is offered. Reach out to your Mitchell Martin Recruiter Michael Iacono, michael.iacono@itmmi.com to find out more.
EEO Statement:
Learn more about our EEO policy here: Mitchell Martin EEO Statement
#LI-MI1
Salary : $112,000 - $160,000
