What are the responsibilities and job description for the Agency Operations Specialist position at Mitchell Steele Agency?
Job Description
Job Description
Join the Mitchell Steele Agency as a Licensed Account Manager and become an integral part of our vibrant team based in the heart of Rochester, Minnesota. We are dedicated to providing exceptional customer service and creating a welcoming environment for our team and clients alike. As a key player in our customer service department, you will have the opportunity to build strong relationships with our clients, ensuring their needs are met with a positive and proactive approach. Here at Mitchell Steele Agency, we believe in fostering an inviting atmosphere where your contributions are recognized and valued. Your role will involve managing accounts, addressing customer inquiries effectively, and ensuring high levels of customer satisfaction. If you are looking for a role where your efforts directly contribute to the success of the agency, we invite you to apply and become a part of our dynamic team.
Benefits
Annual Base Salary Bonus Opportunities
Paid Time Off (PTO)
Responsibilities
Client Interaction : Provide attentive and personalized service to clients, assisting them with account inquiries and updates.
Problem Resolution : Efficiently identify and resolve client concerns, ensuring their satisfaction and trust in our services.
Account Management : Support account holders with any modifications and maintain up-to-date records of all interactions.
Policy Advice : Offer insights and recommendations on available insurance options that best fit each clients needs.
Relationship Building : Develop strong, long-lasting client relationships by demonstrating genuine concern and understanding.
Team Collaboration : Work closely with other team members to ensure that client service standards are consistently met and exceeded.
Continuous Improvement : Remain current with industry trends and product knowledge to provide informed and valuable client advice.
Requirements
Licensing : Active insurance license required to operate in Minnesota.
Experience : Minimum of 2 years in a customer service or account management role.
Communication Skills : Excellent verbal and written communication skills.
Customer-Centric : Passion for delivering outstanding customer service and building strong client relationships.
Detail-Oriented : Ability to manage multiple accounts with a keen attention to detail.
Problem-Solving : Strong analytical and problem-solving abilities.
Computer Proficiency : Familiarity with CRM systems and Microsoft Office Suite.
