What are the responsibilities and job description for the Field Service Supervisor position at MITER Brands?
Summary
MITER Brands™ is a residential window and door manufacturer that provides a leading portfolio of window and door brands for the new construction and replacement segments. MITER Brands, also known as Milgard, MI Windows & Doors and PGTI is one of the nation’s largest suppliers of vinyl windows and patio doors, with plants across the country.
Why work at MITER Brands?
MITER Brands also known as Western Window Systems, MI Windows & Doors and PGT Innovations, is one of the nation’s largest suppliers of vinyl windows and patio doors, with plants across the country. We are currently looking for a Field Service Supervisor to join our team.
Responsibilities
Job Scope:
Supervises a team of technicians that investigate and perform repair services at residential homes and commercial buildings ensuring services are performed safely and effectively.
Job Responsibilities:
- Daily management of employee schedules; including appointments route optimization and ad-hoc adjustments based on changes
- Ensures employees adhere to standard operating processes, daily performance expectations, and high levels of customer interaction
- Interacts with cross-functional department employees and supervisors to ensure customer commitments are met
- Manages employee relations issues and facilitates resolution including personnel concerns and development opportunities
- Recommend employment actions (e.g. hiring pre-screened applicants, promotions, demotions, terminations, pay changes)
Qualifications
Minimum Qualifications:
- Five years in customer service
- Three to five years supervising team members onsite and remotely
- Experience in building successful teams
- Proficient with the MS Office Suite
About Us
Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.
- Three comprehensive Medical plan options
- Prescription
- Dental
- Vision
- Company Paid Life Insurance
- Voluntary Life Insurance
- Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
- Company-paid Short-Term Disability
- Company-paid Long-Term Disability
- Paid time off (PTO), including Vacation, Personal, and paid Holidays
- 401k retirement plan with company match
- Employee Assistance Program
- Teladoc
- Legal Insurance
- Identity Theft Protection
- Pet Insurance
- Team Member Discount Program
- Tuition Reimbursement
- Yearly Wellness Clinic
MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category. #PGTHP
