What are the responsibilities and job description for the Window and Door Field Service Lead position at MITER Brands?
Summary
A Field Service Technician Lead is available at Milgard Windows in Doors in Denver, Colorado. You will be responsible for overseeing the installation, repair, and maintenance of our windows and doors at customer locations. This role involves leading a team of technicians, ensuring efficient and high-quality service delivery, and maintaining excellent customer relationships. The ideal candidate will possess strong technical skills, leadership abilities, and a commitment to safety and quality.
The hourly compensation starts at $38.69. Monday through Friday starting at 6:00 a.m. with occasional weekends.
Why work at MITER BRANDS
Responsibilities
- Lead, mentor, and train a team of field technicians.
- Schedule and coordinate daily work assignments and routes.
- Monitor team performance and provide feedback for improvement.
- Ensure team adherence to safety protocols and company policies.
- Perform expert installation, repair, and maintenance of windows and doors.
- Diagnoses and troubleshoot complex technical issues.
- Ensure installations and repairs are completed to the highest quality standards.
- Measure windows and doors for replacement.
- Provide exceptional customer service and build strong relationships.
- Address customer inquiries and resolve issues promptly and professionally.
- Conduct site inspections and provide accurate assessments.
- Explain work performed to the customer.
- Maintain accurate records of work performed, materials used, and customer interactions.
- Complete and submit timely reports on job progress and completion.
- Manage inventory of tools and materials in the field.
- Enforce safety regulations and promote a safe work environment.
- Conduct regular safety checks and address potential hazards.
- Ensure proper use of personal protective equipment (PPE).
Qualifications
- High school diploma or equivalent; technical or vocational training preferred.
- Minimum of 5 years of experience in window and door installation and repair.
- Proven leadership experience and ability to motivate a team.
- Strong knowledge of window and door systems, materials, and installation techniques.
- Excellent problem-solving and troubleshooting skills.
- Exceptional customer service and communication skills.
- Valid driver's license and clean driving record.
- Ability to lift and carry heavy materials and work in various weather conditions.
To learn more about MITER Brands and our products, service, and culture, visit our website at https://www.miterbrands.com.
About Us
Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.
- Three comprehensive Medical plan options
- Prescription
- Dental
- Vision
- Company Paid Life Insurance
- Voluntary Life Insurance
- Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
- Company-paid Short-Term Disability
- Company-paid Long-Term Disability
- Paid time off (PTO), including Vacation, Personal, and paid Holidays
- 401k retirement plan with company match
- Employee Assistance Program
- Teladoc
- Legal Insurance
- Identity Theft Protection
- Pet Insurance
- Team Member Discount Program
- Tuition Reimbursement
- Yearly Wellness Clinic
MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.
Salary : $39
