What are the responsibilities and job description for the Technical Account Manager position at Mitiga?
Description
About Mitiga
Mitiga is the industry's only complete solution for cloud threat detection, investigation, and response-built by investigators, for investigators. Mitiga supercharges today's SOC teams with the cloud capabilities that enterprises have been missing, delivering broad visibility across clouds and SaaS, automation that speeds investigations, and rich context that informs cloud threat detection, hunting, and response. Together, Mitiga's capabilities minimize breach impact and enhance enterprises' cyber resilience.
We are looking for an exceptional Technical Account Manager to join our team!
What You'll Do
- Manage customer accounts for both current and new customers, with commercial accountability for renewals and upsells.
- Drive product adoption by providing in-depth technical guidance on Mitiga's platform features, configuration options, and best practices to maximize customer utilization and value.
- Identify opportunities to enhance the use of Mitiga's capabilities within customers' environments and recommend steps to maximize security outcomes.
- Serve as the voice of the customer by collaborating with product management and engineering to address customer requirements, feature requests, and issues.
- Leverage customer feedback to provide insights about our product offerings and services to the appropriate internal departments.
Requirements
Some More Details and Perks
Some More Details and Perks
Benefits package including health insurance (medical, dental, vision), 401k plan with match, unlimited PTO, cell phone charges reimbursement, top-of-the-line equipment, and more
For more information, visit us at www.mitiga.io.
Mitiga is an equal opportunity employer, committed to diversity and inclusiveness and aim to attract, retain, and engage a diverse workforce. We consider all qualified applicants without regard to race, color, nationality, gender, gender identity, sexual orientation, religion, disability, age or any other characteristic protected by law.
