What are the responsibilities and job description for the Field Service Technician - Virginia position at Mitsubishi Electric Power Products, Inc.?
Position Summary
Provide installation, maintenance, testing, troubleshooting, repair and training for MEPPI supplied equipment for the Electrical Distribution Division (EDD).
Essential Functions
Provide installation, maintenance, testing, troubleshooting, repair and training for MEPPI supplied equipment for the Electrical Distribution Division (EDD).
Essential Functions
- Follow plans for work to be performed at customer sites. Coordinate planned work with customers and contractors.
- Perform or provide direction of installation, testing, trouble-shooting and repair work at customer sites.
- Conduct onsite investigation of equipment performance to determine cause or contributing factors.
- Communicate findings and proposed resolutions to customers regarding MEPPI-supplied equipment.
- Conduct customer and contractor training for installation, operation and maintenance of MEPPI equipment.
- Prepare documentation and reports regarding customer equipment problems and site visits.
- Communicate findings and collaborate with division support personnel to determine source of problem for repair, replacement or other corrective action.
- Coordinate problem resolution with division support personnel to expedite problem resolution.
- Provide technical guidance to MEPPI customers by phone and/or in person in the areas relating to installing, testing, maintaining and repairing customer equipment.
- Associate’s Degree in Electrical Engineering or related technology field with a minimum 3 years of experience with assembly/manufacturing/maintenance of circuit breakers, or equivalent education and experience.
- Advanced knowledge of installation, maintenance, troubleshooting, testing and repair of circuit breakers or similar products.
- Ability to read and understand technical drawings, blueprints, electrical schematics and bills of materials.
- Advanced analytical and problem solving skills.
- Advanced interpersonal communication skills required to communicate with customers, employees, and vendors.
- Advanced computer skills with emphasis on Microsoft Office products, MRP/ERP systems,
