What are the responsibilities and job description for the IT Support Technician position at Mitsubishi Electric Power Products, Inc.?
IT Support Technician
Join Our Team and Power Up Your IT Career!
Mitsubishi Electric Power Products, Inc. (MEPPI) is looking for an IT Support Technician to keep our technology running smoothly and our employees connected. If you’re a tech-savvy problem-solver who thrives in a fast-paced environment, this is your chance to make an impact! You’ll provide hands-on support for computers, mobile devices, and peripherals while working with a talented IT team to drive efficiency and innovation.
What You’ll Do:
- Be the go-to expert for troubleshooting workstation hardware, software, and networked devices.
- Work closely with the IT support team to tackle challenges and resolve issues quickly and effectively.
- Assist with software and hardware upgrades, new technology rollouts, and system enhancements.
- Ensure seamless operation of enterprise software management systems and multimedia equipment (projectors, video conferencing, smart whiteboards, and more).
- Maintain, upgrade, and troubleshoot corporate applications to keep our business running smoothly.
- Use the corporate helpdesk system to track and resolve IT support tickets, ensuring top-notch customer service.
- Represent the IT Department with professionalism and a solution-driven mindset, collaborating with employees, vendors, and consultants.
What You Bring to the Table:
- Associate’s degree in a computer-related field and 2-4 years of hands-on IT support experience, or an equivalent combination of education and experience.
- Strong knowledge of PC repair, Microsoft Windows, Microsoft Office, SCCM (or similar platforms), and enterprise applications.
- A solid understanding of networking concepts like TCP/IP, Windows Networking, and Windows Security.
- Excellent communication and interpersonal skills—you're a team player who can explain technical issues in a clear, friendly way.
- A sharp analytical mind and problem-solving skills to diagnose and resolve IT challenges efficiently.
What’s in It for You?
- Comprehensive Health Coverage: We’ve got you covered! MEPPI pays 90% of the cost for medical, dental, and vision plans, ensuring you and your family can focus on staying healthy without the stress of high costs.
- Retirement Plans: Secure your future with our 401(k) plan, where MEPPI matches up to 4% of your contributions. Your financial wellness is just as important to us as it is to you.
- Generous Paid Time Off: Work-life balance is key. Begin earning vacation after just 90 days, plus 12 paid holidays per year.
- Career Development: We’re invested in your growth. Take advantage of our training programs and educational assistance to elevate your skills and advance your career.
- Exclusive Employee Discounts: Being part of the MEPPI family comes with perks! Enjoy profit sharing and special discounts on our products and services, designed to make your life better.
- 24-Hour Fitness Center: Stay fit with access to our on-site fitness center, available to you 24/7.
Why MEPPI?
At MEPPI, you’re not just another team member—you’re part of a mission to innovate and make an impact. As a U.S. affiliate of Mitsubishi Electric, we’re a leader in providing cutting-edge solutions for power systems and rail transportation. Join our collaborative environment where your ideas matter, and your skills help shape the future.
About Us: Mitsubishi Electric Power Products, Inc. is a leader in the North American power systems, rail transportation, and large visual display markets. Join us, and be part of a global team that’s driving the future of transportation and energy solutions.
Equal Opportunity Employer: MEPPI is committed to creating an inclusive workplace. We welcome applications from all backgrounds and ensure that every candidate is considered fairly.
Notice to Agencies and Search Firms: MEPPI is not accepting unsolicited resumes from agencies or search firms for this job posting. Resumes submitted without a signed search agreement will become the property of MEPPI, and no fee will be paid if a candidate is hired as a result of an unsolicited referral.
