What are the responsibilities and job description for the Field Service Technician I position at Mitsubishi Electric?
POSITION SUMMARY
Perform service support activities, troubleshoot, and repair high voltage switchgear and communicate with internal and external customers for the High Voltage Switchgear Division (HVSD).
ESSENTIAL FUNCTIONS
Perform on-site customer service of HVSD products including preventative and remedial maintenance, field modification, and testing.
Assist with the assembly of equipment including assembly techniques and quality control. Perform installation, testing, troubleshooting and repair work.
Lead morning jobsite briefings covering planned work activities, hazards and mitigations, and safety precautions and plans.
Conduct safety observations of site personnel as they perform their tasks. Fill in and submit safety observation forms to the Company for data analysis.
Inspect, test, and document failed products and their components prior to their return to the factory to determine defects and/or operational status.
Provide emergency technical support and field service on an on-call basis.
Identify, evaluate, and repair routine switchgear issues. Identify and escalate non routine switchgear issues to Supervisor.
Recommend service product offerings to customers based on customer preferences and for the long-term maintenance of the capital investment (e.g., MEPPI offered maintenance plans).
Troubleshoot malfunctions within AC and DC circuits.
Maintain service records and documentation of services provided.
Submit accurate expense reports to the Company for reimbursement in a timely manner in accordance with Company policies.
Further the goals and a positive image of HVSD by conducting business with other MEPPI departments, customers, and suppliers in a timely and cooperative manner.
QUALIFICATIONS
Associate in electrical engineering or related technical field with 1-3 years of experience in troubleshooting and repair of a technical, electrical and/or electronic product, or equivalent education and experience.
Intermediate knowledge and proficiency of mechanical and electronic test equipment.
Intermediate analytical and problem-solving skills.
Intermediate interpersonal, communication and presentation skills required to communicate with customers, employees, and suppliers.
Ability to read and understand detailed equipment schematics and facility one-line drawings
Intermediate computer skills with emphasis on Microsoft Office products and MRP/ERP business systems.
Valid driver's license.
