Senior Help Desk Technician

Job Details

Description

About Us :

Mitsubishi Logisnext Americas Inc. has helped customers Move The World Forward for more than 100 years as a technology-driven forklift manufacturer. In addition to being a forklift manufacturer, we are also a total solutions provider offering scalable products and services from material handling and automation to extensive fleet support.

About the role :

Provides advanced hardware and software technical support to users; supports network infrastructure, voice and data administration. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors problems to ensure a timely resolution. Assists in the installation, maintenance, and general support of all systems. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks where creativity and latitude in making decisions is expected.

What you will do :

• Answer Help Desk requests from users for support.
• Create and monitor Help Desk tickets in ticketing system.
• Responds to Help Desk Tickets and prioritizes work accordingly.
• Closes tickets and documents the actions taken and accounts for all time worked on supporting the task. Escalates issues as necessary.
• Configure, and test computer hardware, networking, software and operating system software. Installs hardware, software and related components for desktop, laptop, network, servers and telephone systems including cell phones.
• Interfaces with vendors in the support of hardware, software, Internet, telecommunications and wireless services. Coordinates with vendor in problem resolutions to minimize downtime.
• Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations. Assists with software, system and hardware upgrades including installing new software, patching systems and documenting actions taken for future reference.
• Diagnose and resolve technical hardware and software issues. Advise users on appropriate actions. Investigates issues and researches how to resolve them using Internet based searches by reading forums, product documentation, manuals, technical documents, etc. Finds the appropriate fix and shares this information in documentation or notes.
• Performs routine administration of network hardware and server systems (MS Active Directory, Office 365 and various other applications and systems) to ensure efficient operations. Create new users, disable terminated users, create groups and folders, and perform cleanup or maintenance tasks.

When & Where :

Applicant should be able to work in an office and plant environment. Be able to lift 30 pounds (Computer / printer equipment). Little to no travel.

Qualifications

What you need to have :

What would be nice to have :

What we offer :

The pay for this position ranges from $60,372 to $72,672 annually. The specific salary for a successful candidate will depend upon, among other legitimate factors, education, training, and / or experience.

To be considered for this role, all applicants must submit a full and complete application through our careers page.

Applicants must be authorized to work for ANY employer in the We are unable to sponsor or take over sponsorship of an employment visa at this time.

Equal Opportunity Employer / Veterans / Disabled

Agency Disclaimer :

Mitsubishi Logisnext Americas Inc. does not accept unsolicited resumes from third party vendors. Any unsolicited resumes from a third party will become the property of the company to use at the company’s discretion, with the understanding that Mitsubishi Logisnext Americas, Inc. will not be billed a fee for any such resumes. If a company is designated as an approved vendor, then said company can only provide assistance on those positions requested via a formal written agreement of support.

Salary : $60,372 - $72,672