What are the responsibilities and job description for the Senior Technical Support Specialist, Connected Technologies position at MITSUBISHI LOGISNEXT AMERICAS INC?
Job Details
Description
About Us:
Mitsubishi Logisnext Americas Inc. has helped customers Move The World Forward for more than 100 years as a technology-driven forklift manufacturer. In addition to being a forklift manufacturer, we are also a total solutions provider offering scalable products and services from material handling and automation to extensive fleet support.
About the role:
We are seeking a highly skilled Master-Level Forklift Technician with 7–10 years of experience in forklift maintenance, repair, and connected truck technologies. This role requires a deep understanding of LiDAR, assistance displays, smart hook, and telematics in material handling equipment. The ideal candidate will have extensive experience with both hardware and software systems in trucks, along with a strong ability to diagnose, troubleshoot, and repair complex systems. As a key player in our team, you will train and mentor field technicians, ensuring that best practices are followed in installation, maintenance and troubleshooting. The role requires up to 75% travel, both within the U.S. and internationally. A “player-manager” mindset is essential, as you will be both an individual contributor and a leader who fosters collaboration.
What you will do:
- Provide technical support to dealer parts, service personnel, and other departments within Logisnext.
- Travel to dealer/customer sites to assist dealers and field personnel with installation, maintenance, training and problem resolution. Assist dealers with key customer acceptance / satisfaction issues to help ensure future product sales. Provides detailed reports of trip purpose and outcome.
- Provides feedback on a regular basis to Associated Teams regarding product health and open service issues
- Monitors product health to control and help reduce warranty expense to company. Maintains problem log to recognize problems and quantify concerns. Communicates information regarding specific problems to Service Engineering, ML Design Engineering, Design Center Houston (DCH), Jungheinrich AG, and/or Logisnext Engineering as situation dictates. Initiates requests for product improvement.
- Coordinates problem resolution with Engineering, CSM, Quality, Prove Design, Parts Authorization. Coordinates field problem investigation . Reports Test Orders (TO) to Service Engineering for Prove Design to evaluate product issues and validate corrective actions.
- Develops product improvements to address product issues and technical information to support solutions. Creates Product Support Bulletins (PSB’s) and HPK articles for distribution in the Americas and SOP’s for internal use.
When & Where:
Up to 75% travel. Tuesday-Thursday office when in town.
Qualifications
What you need to have:
- Diagnose & Repair: Perform advanced troubleshooting on forklifts and connected truck technologies, including LiDAR, telematics, and assistance display
- Software & Hardware Expertise: Install, configure, and maintain smart sensors, connected displays, and telematics systems in forklifts and other Units
- Technical Training: Train field technicians on advanced diagnostics, new technologies, and best practices for repair and maintenance.
- Travel & On-Site Support: Provide in-person support and training at various customer and partner locations (up to 75% travel, domestic & international
- Team Leadership: Serve as a player-manager, leading by example while fostering team collaboration and knowledge sharing.
- Process Improvement: Provide feedback to R&D and engineering teams on system performance and areas for enhancement.
- Microsoft Office experience
- Extensive technical knowledge of IC and Electric Logisnext and Jungheinrich products
What would be nice to have:
- Bachelor’s Degree
- Experience can be substituted for education requirements
- Project Management skills
What we offer:
- Medical, dental, and vision benefits
- Paid Vacation, Sick Time, and Paid Holidays
- Profit Sharing Opportunities
- Flexible Spending and HSA Accounts
- 401k with automatic company contribution and company match
- Short-term and long-term disability insurance
- Life, Dependent Life, and AD&D Insurance
- Paid Parental Leave (Includes 6-8 weeks of maternity leave and 5 days of paternity leave)
- Employee Assistance Program
- Employee Discounts
- On-site fitness center (Houston)
- On-the-job training and development
The pay for this position ranges from $94,129 to $115,756 annually. The specific salary for a successful candidate will depend upon, among other legitimate factors, education, training, and/or experience.
To be considered for this role, all applicants must submit a full and complete application through our careers page.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Equal Opportunity Employer/Veterans/Disabled
Agency Disclaimer:
Mitsubishi Logisnext Americas Inc. does not accept unsolicited resumes from third party vendors. Any unsolicited resumes from a third party will become the property of the company to use at the company’s discretion, with the understanding that Mitsubishi Logisnext Americas, Inc. will not be billed a fee for any such resumes. If a company is designated as an approved vendor, then said company can only provide assistance on those positions requested via a formal written agreement of support.
Salary : $94,129 - $115,756