What are the responsibilities and job description for the IT Analyst II - Application Support position at Mitsui E&P USA LLC?
Department/Division: Information Technology
Location: Houston, TX
Reports Directly To: Supervisor – IT User Support
FLSA Status: Exempt
Summary
The IT Analyst II – Application Support is responsible for managing, supporting, and developing applications at MEMS and MEPUSA, with a focus on Microsoft Power Platform tools such as SharePoint, Power Automate, Power Apps, and Power BI. Key responsibilities include user onboarding and offboarding, account management, equipment support, and user service. The role also involves exploring automation opportunities, designing and implementing workflows to improve efficiency across various business departments and processes. Collaboration with IT staff and contractors is essential to enhance workflow efficiency, manage projects, troubleshoot issues, and provide exceptional customer service. Proficiency in Power Automate, Power Apps, Power BI, SQL, and SharePoint Online is required, along with strong communication skills and the ability to work independently.
Essential Functions & Responsibilities
This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Physical demands include:
MEPUSA, a subsidiary of Mitsui & Co., Ltd., is an oil and gas exploration and production company headquartered in Houston, Texas, which currently has a substantial investment in the Marcellus Shale Gas Project in Pennsylvania and markets natural gas through Mitsui & Co., Ltd.. It also has an investment in the Eagle Ford Shale oil & gas project in Texas since 2011, owns another substantial working interest, and produces Condensate, NGL, and Natural Gas. Today, our company, Mitsui E&P USA LLC, a North American E&P unit of Mitsui & Co. Group, maintains a joint working interest in over 2,400 oil and gas wells.
Through valued partnership and active drilling programs, MEPUSA is engaged in enhancing and developing reserves through selective acquisitions of both new conventional and unconventional E&P assets in North America.
Benefits
This position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions as requested by their leader, subject to reasonable accommodation.
MEPUSA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
Location: Houston, TX
Reports Directly To: Supervisor – IT User Support
FLSA Status: Exempt
Summary
The IT Analyst II – Application Support is responsible for managing, supporting, and developing applications at MEMS and MEPUSA, with a focus on Microsoft Power Platform tools such as SharePoint, Power Automate, Power Apps, and Power BI. Key responsibilities include user onboarding and offboarding, account management, equipment support, and user service. The role also involves exploring automation opportunities, designing and implementing workflows to improve efficiency across various business departments and processes. Collaboration with IT staff and contractors is essential to enhance workflow efficiency, manage projects, troubleshoot issues, and provide exceptional customer service. Proficiency in Power Automate, Power Apps, Power BI, SQL, and SharePoint Online is required, along with strong communication skills and the ability to work independently.
Essential Functions & Responsibilities
- Supporting all business applications, including regular, after-hours, and weekend support as needed. The detailed responsibilities include:
- User support
- Liaison between users and vendors
- Manage roll out of client applications which includes documentation, testing, diagnosis, resolution of problems, monitoring, alerting, and future enhancements
- Capacity for deep analysis of trends and data
- Coordination of provisioning, patching, and upgrade
- Custom report generation and automation
- Performance tuning of the application systems
- Responsible for managing the lifecycle of applications from selection, implementation, project execution, continuous improvement, and support to decommissioning.
- Manage application-related projects according to the industry’s best practices and ensure that all projects are delivered on time, within scope and budget.
- Work collaboratively across lines of business and departments and implement governance, policies, and procedures to ensure applications are efficiently utilized, the cost to operate and support the applications aligns with the business expectations, and all regulatory and compliance requirements are met.
- Act as the next level escalation point, effectively resolve production issues related to the supported applications and provide analysis to the management as required.
- Manage vendors that support the application portfolio.
- Other duties as assigned.
- Possess refined interpersonal verbal and written communication skills, including writing and telephone communication skills.
- Proficiency in third-party software licensed to the Company, such as Microsoft 365 SharePoint Online, Power Apps, and Power Automate.
- Strong experience with Microsoft applications including Office products especially Excel and SQL.
- Working knowledge with SQL, Business Intelligence, and Cloud SaaS applications.
- Ability to effectively demonstrate proficiency in adoption and support of third-party software licensed to the Company such as Allegro Horizon ETRM, Document Intelligence, Enverus Products, Quorum, Aucerna Execute, zdSCADA, and Spotfire.
- Understanding of the concepts behind IT controls, Document & Contract Lifecycle Management, Automation and Audit.
- Understanding of the basic commercial concepts behind Oil and Gas Accounting, Lease Management, and gas and power trading is a plus.
- Ability to work independently under limited supervision.
- A bachelor’s degree in computer science, management information systems, or equivalent related work experience is required.
- At least 3 years of working experience with information systems and applications or equivalent project management-related experience.
- 1 year of working experience with information systems and applications in the Oil & Gas industry is preferred.
- Ability to work in a customer-oriented IT team with a strong “Users First” and “Business Enabler” mentality.
- Possess excellent written and oral communication skills; ability to provide reliable and informative project status to supervisors and users; excellent organizational, analytical, as well as oral and written communication skills; must have excellent phone support, customer service, communication skills.
- Ability to work independently and in a team.
- Ability to interface across different levels of the business.
- Ability to work on multiple tasks at any one time.
- Ability to explain complex ideas in a cohesive and clear manner.
- Fluent verbal and written skills in English.
- Microsoft Certified: Power Platform Fundamentals (PL-900) is a plus.
- Microsoft Certified: Power Automate RPA Developer Associate (PL-500) is a plus.
- Project Management Professional (PMP) certification with IT focused projects is a plus.
This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Physical demands include:
- Prolonged periods of sitting and may need to routinely move around to communicate with different groups
- Occasionally work late to meet with Tokyo office
- Must be able to lift up to 15 pounds at times.
- Must be willing to be on call and occasionally work nights, weekends, or holidays.
- Occasional travel to support company needs and to remain current with applications and vendor relations required (Not expected to exceed more than 5% of work time).
- Must be eligible for a passport.
- Must have a valid DL.
MEPUSA, a subsidiary of Mitsui & Co., Ltd., is an oil and gas exploration and production company headquartered in Houston, Texas, which currently has a substantial investment in the Marcellus Shale Gas Project in Pennsylvania and markets natural gas through Mitsui & Co., Ltd.. It also has an investment in the Eagle Ford Shale oil & gas project in Texas since 2011, owns another substantial working interest, and produces Condensate, NGL, and Natural Gas. Today, our company, Mitsui E&P USA LLC, a North American E&P unit of Mitsui & Co. Group, maintains a joint working interest in over 2,400 oil and gas wells.
Through valued partnership and active drilling programs, MEPUSA is engaged in enhancing and developing reserves through selective acquisitions of both new conventional and unconventional E&P assets in North America.
Benefits
- Medical, Dental, Vision benefits
- 401K and Company Match
- Tuition Reimbursement
- Generous PTO Policy
- Breakroom Snacks / Beverages
- Job Knowledge
- Organizational Skills
- Responsiveness
- Reporting
- Problem Solving
- Attention to Detail
- Communication
This position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions as requested by their leader, subject to reasonable accommodation.
MEPUSA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.