What are the responsibilities and job description for the Scheduler - Aurora, IL position at Mitutoyo America?
Position Summary
Perform functions to schedule Field Service Technicians to install, repair, and calibrate coordinate measuring machines and other precision measuring equipment at customer locations.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions.
What You'll Do:
1. Enter purchase order data into computer system to initiate field service scheduling.
2. Use scheduling software to schedule Field Service Technicians for daily work assignments under direction of Field Service Manager.
3. Schedule and track machine installations and service calls from start to completion.
4. Notify customers of scheduled service dates and resolve scheduling problems via email and phone.
5. Use Scheduling software to create quotations to be sent to Customers via email.
6. Provide Field Service Technicians with customer tracking numbers, purchase order numbers, and billing information necessary to complete scheduled service calls.
7. Forward parts requests and technical questions to technical support group.
8. Use PC’s in a Windows environment.
9. Transfer assigned or scheduled service calls among Field Service Technicians using established procedures.
10. Prepare installation surveys and follow-up on returned customer comments.
11. Update all purchase orders as necessary for completeness and accuracy, contact customers as needed, enter into PC scheduling software.
12. Must maintain good customer relationship. Must be a team player by working with technicians, Administrative staff, and internal staff.
Skills You'll Need:
1. Communication, Oral and Written
2. Customer Focused/Interpersonal
3. Quality and Quantity of Work
4. Self-Motivated
Why choose Mitutoyo?
Mitutoyo America Corporation is a leader in the field of precision measuring tools and instruments. We serve an important role in providing state-of-the-art measurement products to manufacturing companies throughout North America. We are the only full-line provider of Metrology solutions in North America that can satisfy every measurement challenge faced by our customers. Our benefits include:
- Competitive Salary package - $23 - $24 per hour
- Minimum 17 days PTO plus at least 10 paid holidays per year
- Shut down period at the end of the year
- Medical, Dental, Vision & Life Insurance
- STD, LTD, Employee Assistance Program
- 401(k) Plan plus company match
- Tuition Reimbursement
- Service Recognition
- Company Vacation House in Florida
Supervisory Responsibilities: This position has no supervisory responsibilities.
Work Environment: Office Environment.
Physical Demands: The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Position Type and Expected Hours of Work: This is a full-time position.
Monday – Friday 8:30AM-5:00PM
Travel: There is no travel associated with this position.
Required Education and Experience: High School Education or equivalent. One year experience.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Reports to: Field Service Administration Supervisor
Equal Opportunity Employer: Disability & Veteran
Mitutoyo America Corporation is an Equal Opportunity Employer. It is our policy to judge employees on their individual merits, skills, abilities, performance, etc. The Company offers equal opportunities to all qualified applicants and employees without regard to race, religion, color, age, sex, national origin, veteran status, marital status, sexual orientation or disability in accordance with applicable federal and state laws. This policy applies to all areas of our employment relationship.
Salary : $23 - $24
