Field Service Technician

Company Background :

Miura Boiler was founded in Japan in 1927 and has grown to be one of the largest industrial boiler manufacturers in the world. Companies that are thinking of the future, who want to better manage energy, conserve resources, save money, and reduce emissions have embraced Miura Boiler's market leading technology. This has resulted in an accelerated growth of market share. Miura is by far the market leader in Asia and is known worldwide for our commitment to excellence and our innovative and efficient boiler designs.

Packaged with our proprietary water treatment systems, Miura is a one-of-a-kind Steam Solution Provider. With more than 4,000 employees in 14 countries, we are working toward our globalization goal with a strong local presence in the markets we serve. Miura proudly builds its boilers in Rockmart, GA.

Title : Field Technician

Reports to : Regional Maintenance Supervisor

Status : Full-time

Purpose of position :

Act as customer service technician for Miura representatives and customers for the Maintenance Department. Service, inspect and repair all boilers. Schedule all boiler start-ups and inspections. Maintain and manage parts inventory in stock room or service vans. Provide excellent customer service and build customer trust.

Essential Duties and Responsibilities :

Perform regular maintenance on boiler room equipment.

Perform and report the results of water analysis at customer's site.

Troubleshoot and repair boiler room equipment.

Utilize water management, maintenance, and inspection reports.

Create proposals for customer site improvements.

Manage installation projects of boiler and water treatment equipment.

Adhere to and support all of the company's Safety Health and Environmental program.

Maintain parts and tool inventory on service vehicle.

Perform other tasks as required.

Position Requirements (knowledge, skills and abilities required to perform satisfactorily in the position) :

High school diploma / GED

Technical background with mechanical and electrical experience.

Mechanical and electrical experience. Engineering degree preferred.

Strong computer skills : proficiency at creating reports using Microsoft Office or equivalent is a must.

Strong communication skills; able to lead presentations and meetings by explaining key concepts concisely. Able to build and maintain customer trust.

Business oriented mindset and professional attitude.

Excellent work ethic is essential.

Ability to work well with clients and co-workers.

Ability to work both individually and as a team.

Hands-on work oriented.

Experience with hand tools.

Available in flexible hours.

Possession of a valid automobile-driving license.

Physical Demands :

Position requires standing and walking over 2 / 3 of time.

Position requires sitting under 1 / 3 of time.

Position requires reaching, climbing and balancing 1 / 3 to 2 / 3 of time.

Position requires stooping / kneeling / crouching / crawling 1 / 3 to 2 / 3 of time.

Position requires talking 1 / 3 to 2 / 3 of time.

Position requires hearing over 2 / 3 of time.

Position requires tasting / smelling under 1 / 3 of time.

Position requires lifting up to 50 lbs. 1 / 3 to 2 / 3 of time.

Position requires pulling and pushing under 1 / 3 of time.

Position requires driving 1 / 3 to 2 / 3 of time.

Position requires keyboarding 1 / 3 to 2 / 3 of time.

Position requires close, distance and color vision 1 / 3 to 2 / 3 of time.

Position requires climbing stairs under 1 / 3 of time.

Position requires travel within 1 hour of main office over 1 / 3 to 2 / 3 of time

Position requires travel more than 1 hour outside of main office under 1 / 3 of time.

Position requires working outdoors under 1 / 3 of time.

Position requires regular and reliable attendance.

Position requires English and Grammar usage skills.

Position requires reading and interpreting instructions over 2 / 3 of time.

Position requires repetitive motion under 1 / 3 of time.