What are the responsibilities and job description for the Customer Service Team Member position at Mixed by Nasrin?
Mixed is looking for an experienced and detail oriented person to join our Customer Success Team to help scale our rapidly growing business. Mixed launched in 2021 and has grown 25x in the past year, bootstrapped and profitably. With the success of our S23 collection and first IRL launch event, Mixed is positioned to become an up and coming direct-to-consumer fashion brand in NYC.
At Mixed, we're on a mission to amplify our customer's distinct identity and inspire them to be seen in full color. We believe that it's harder and braver to embrace your multitudes than to box yourself in. We believe that distinctiveness is uncomfortable, but worth it. Wearing Mixed feels like stepping into your boldest self—it's daring to be seen in full color and embracing the distinct identity that the world tells you to tone down.
As a member of the Customer Success Team, you will work on various aspects of direct-to-consumer operations, including fulfillment, customer service, returns, and inventory management. We want you to be enthusiastic about all things Mixed, eager to field product questions from our customers, and passionate about delivering an excellent experience to the community that makes this all possible! We believe that members of the Customer Success Team play a key role in bringing joy to the Mixed shopping experience and serve as a valuable, human touchpoint for our brand. You are an organized, efficient self starter who seeks out challenge, thrives in a startup environment, and loves to see the impact of your work on business outcomes.
This is an in-person position and requires travel to our studio located in the Brooklyn Navy Yard.