Evening Technical Support Specialist

Job Title: Evening Technical Support Specialist

Location: Hybrid (Atlanta, GA based preferred)

Job Type: hourly/part-time

Who We Are:
Mixon Digital is an innovative digital media design and consulting company specializing in the creation and integration of engaging content across social, mobile, and digital platforms. We provide compelling visual experiences that focus on fan engagement, digital media design, data integration, and content creation, executed with professionalism to leave a lasting impact. Our services include cutting-edge interactive signage, digital apps, and internal systems that help our clients' production teams communicate seamlessly, ensuring the successful and efficient delivery of projects. We partner with clients to create new channels of revenue while forging memorable connections with their audiences.

About Us: We are currently seeking an Evening Technical Support Specialist to join our team.

Job Summary: The Evening Technical Support Specialist will provide technical support to customers during the night shift. This role involves troubleshooting software issues, providing solutions, and ensuring that our clients receive top-notch service and support.

Key Responsibilities:

· Provide technical support to customers via phone, email, and chat during live games.

· Troubleshoot and resolve issues, including installation, configuration, and usage problems.

· Document and track customer issues and resolutions in our ticketing system.

· Collaborate with other support team members and departments to resolve complex issues.

· Assist in the creation and maintenance of support documentation and knowledge base articles.

· Monitor system performance and escalate issues as necessary.

· Provide timely and effective communication to customers regarding the status of their issues.

· Participate in team meetings, contributing ideas and feedback to enhance client experience and content quality.

· Stay updated on the latest software updates, features, and industry trends.

Minimum Requirements:
· Commitment to our team and Mixon Digital Vision.

· Experience in a technical support role, preferably in a software environment.

· Quick learner with the ability to pick-up new programs/skills as needed with minimal oversight.

· Strong understanding of windows, Microsoft Office 365

· Basic understanding of A/V technology

· Experience with Adobe Photoshop

· Excellent communication skills, both written and verbal.

· Ability to work independently and efficiently during night shifts.

· Strong problem-solving skills and attention to detail.

· Familiarity with ticketing systems and remote support tools.

· Ability to handle multiple tasks and prioritize effectively.

· Must be able to lift 50 lbs.

· Must have a passport

Working Hours:

· This position requires working shifts between 6pm – 1am ET, three to four days a week. Day shifts in office in between support shift's may be needed. Some flexibility may be required to cover holidays and weekends as needed. 

· Mixon Digital is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.