What are the responsibilities and job description for the Order Management Coordinator- International position at Mizuho OSI?
About Company
Mizuho OSI is the leader in the markets for specialty surgery and patient positioning. The company’s portfolio includes specialty surgical tables for procedure-specific approaches that improve patient outcomes in spine and orthopedic surgeries along with disposable and reusable surgical patient care products.
Job Summary
The Order Management Coordinator – International is an integral part of our international business reporting to the Manager, Order Management. This role is a combination of order management and process coordinator and requires a self-starter individual with a problem-solving approach. The position will coordinate all aspects of order management working cross functionally with many internal departments and distributors while coordinating efforts to successfully navigate orders from order-to-cash.
Responsibilities
Order Management:
Manage Distributor contract lifecycle
Mizuho OSI is the leader in the markets for specialty surgery and patient positioning. The company’s portfolio includes specialty surgical tables for procedure-specific approaches that improve patient outcomes in spine and orthopedic surgeries along with disposable and reusable surgical patient care products.
Job Summary
The Order Management Coordinator – International is an integral part of our international business reporting to the Manager, Order Management. This role is a combination of order management and process coordinator and requires a self-starter individual with a problem-solving approach. The position will coordinate all aspects of order management working cross functionally with many internal departments and distributors while coordinating efforts to successfully navigate orders from order-to-cash.
Responsibilities
Order Management:
- Manage order process from receipt of purchase order to shipment while collaborating with cross-functional stakeholders.
- Develop and maintain cross functional partnerships with: International Sales Team, country-level distributors, Customer Master, Credit & Collections, Finance, Regulatory, Operations, and Shipping.
- Ensure accurate and timely order entry to fulfillment, resolve issues that arise and develop standard operating procedures that drive efficient workflow processes.
- Facilitate and/or participate in meetings with both key internal and external stakeholders and present order status in the weekly forecast meeting.
- Drive the daily interface with distributor’s requests and/or challenges with products on country exclusions.
- Act as the primary point of contact for customer inquiries related to orders, providing timely updates on order status, changes, and delivery schedules.
- Track and communicate any issues that arise throughout the order process, including delays due to product shortages, pricing issues, finance holds, regulatory blocks, freight forwarder/shipping issues.
- As issues arise that may potentially prevent on-time shipment, collaborate with internal teams to arrive at the best possible outcome while providing timely communication to all relevant parties.
- Create and/or maintain documented work instructions.
- Create Pro-forma invoices as requested.
- Coordinate New and Terminated Distributor contracts.
- Update and maintain Distributor Document Listing.
- Coordinate distributor termination process by utilizing current checklist. Update checklist as applicable.
- Ensure the order discount process is followed.
- Prepare order status reports and present them at weekly Forecast meetings and weekly calls with International Region Sales Managers.
- Analyze data to identify trends, areas for improvement, and opportunities for cost savings.
- Monitor and report on demo equipment monthly with Regional Sales Specialists ensuring timely and accurate information exchange.
- Develop and execute, with key stakeholders, new programs designed to improve sales support and efficiency of the international business.
- Bachelor’s degree in business or equivalent combination of education and experience.
- Minimum of 6 years of progressively responsible customer service experience or equivalent combination of education and experience.
- Minimum of 6 years of working knowledge of SAP or equivalent top tier ERP system.
- Minimum of 6 years international order processing .
- Skillful at setting priorities, time management and meeting deadlines.
- Basic knowledge of incoterms and freight terminology.
- Proficiency in standard business computer software applications (MS Word, Excel, Teams, Outlook).
- Demonstrated strong presentation and organizational skills.
- Demonstrated customer centric focus approach by embracing collaboration and encouraging. communication cross functionally.
- Ability to establish credibility with internal and external customers.
- Ability to function calmly in a fast-paced environment.
- Versatile learner with the ability to function in a changing environment.
- Second language desirable.
Salary : $80,000 - $142,000
