What are the responsibilities and job description for the Futures Operations - Customer Service (Docs/Client Implementation) position at Mizuho?
Futures Client Services require motivated individuals to perform key control functions and liaise with our clients. Client Service Representative will work closely with Sale and other departments on client retention, issue resolution and continuous process improvement while always promoting strong client advocacy. It’s critical that the role be accountable and adaptable to the ever-changing demand of the job. We are looking for someone who oversee the execution, processing, and maintenance of FIA standard agreements for give-ups (Docs). Additionally, this role will lend a hand in client onboarding: validating non-KYC documents.
Major Responsibilities
Other Requirements
Mizuho has in place a hybrid working program, with varying opportunities for remote work depending on the nature of the role, needs of your department, as well as local laws and regulatory obligations. Roles in some of our departments have greater in-office requirements that will be communicated to you as part of the recruitment process.
Company Overview
Mizuho Financial Group, Inc. is the 15th largest bank in the world as measured by total assets of ~$2 trillion. Mizuho's 60,000 employees worldwide offer comprehensive financial services to clients in 35 countries and 800 offices throughout the Americas, EMEA and Asia. Mizuho Americas is a leading provider of corporate and investment banking services to clients in the US, Canada, and Latin America. Through its acquisition of Greenhill , Mizuho provides M&A, restructuring and private capital advisory capabilities across Americas, Europe and Asia. Mizuho Americas employs approximately 3,500 professionals, and its capabilities span corporate and investment banking, capital markets, equity and fixed income sales & trading, derivatives, FX, custody and research. Visit www.mizuhoamericas.com.
Mizuho Americas offers a competitive total rewards package.
We are an EEO/AA Employer - M/F/Disability/Veteran.
We participate in the E-Verify program.
We maintain a drug-free workplace and reserve the right to require pre- and post-hire drug testing as permitted by applicable law.
Major Responsibilities
- Client Liaison
- Coordinate with sales and Operations team to execute and update give-up agreements
- Ensure all agreements comply with industry regulations and maintain proper documentation.
- Documenting processes and manual upkeeps
- Identify inefficiencies in the give-up process and implement best practices or automation to enhance operational effectiveness.
- Validating non-KYC client onboarding documents
- Strong understanding and experience in FIA Docs system and client onboarding.
- Strong Operational knowledge will be helpful.
- Proven skills in extending professional service to our clients and taking ownership of issues.
- Excellent follow-through, attention to detail and interpersonal skills to communicate across multiple aspects of the organization at various senior levels is required.
- Dynamic & proactive team player with the ability to identify process inefficiencies to improve capacity, efficiency and control.
- Ability to work accurately and effectively under pressure.
- Strong time management skills required to meet time critical deadlines and priorities.
- Superior organizational skills with strong attention to detail.
- Excellent interpersonal, verbal and written communication skills.
- Self-starter with a proven ability to take initiative.
- Strong work ethic and the ability to quickly build credibility and gain confidence of others.
- Team oriented with strong integrity and professionalism.
- Languages would be beneficial but not essential.
- This position may require travel and working public holiday.
Other Requirements
Mizuho has in place a hybrid working program, with varying opportunities for remote work depending on the nature of the role, needs of your department, as well as local laws and regulatory obligations. Roles in some of our departments have greater in-office requirements that will be communicated to you as part of the recruitment process.
Company Overview
Mizuho Financial Group, Inc. is the 15th largest bank in the world as measured by total assets of ~$2 trillion. Mizuho's 60,000 employees worldwide offer comprehensive financial services to clients in 35 countries and 800 offices throughout the Americas, EMEA and Asia. Mizuho Americas is a leading provider of corporate and investment banking services to clients in the US, Canada, and Latin America. Through its acquisition of Greenhill , Mizuho provides M&A, restructuring and private capital advisory capabilities across Americas, Europe and Asia. Mizuho Americas employs approximately 3,500 professionals, and its capabilities span corporate and investment banking, capital markets, equity and fixed income sales & trading, derivatives, FX, custody and research. Visit www.mizuhoamericas.com.
Mizuho Americas offers a competitive total rewards package.
We are an EEO/AA Employer - M/F/Disability/Veteran.
We participate in the E-Verify program.
We maintain a drug-free workplace and reserve the right to require pre- and post-hire drug testing as permitted by applicable law.
Salary : $80,000 - $150,000
