What are the responsibilities and job description for the Helpline Assistant Clerk Agent (WFH) position at MJ Lowe Income Tax Service?
MJ Lowe Income Tax Service is looking for enthusiastic and compassionate Helpline Assistant Clerk Agents to join our team in a work-from-home (WFH) capacity. As a Helpline Assistant, you will be the first point of contact for clients seeking assistance with their tax-related questions and concerns. Your primary duties will entail providing accurate information, guiding clients through our services, and ensuring a positive experience for all callers. Strong communication skills and a customer-oriented mindset are essential, as you will be required to handle inquiries efficiently while ensuring client satisfaction. If you have a friendly demeanor and a passion for helping others, we encourage you to apply for this vital role!
Responsibilities
- Receive inbound calls and respond to client inquiries regarding tax services and products.
- Provide accurate information and guidance to clients, ensuring a high level of service and support.
- Document client interactions and update records in the system as necessary.
- Resolve client issues efficiently, escalating complex inquiries to the relevant department when needed.
- Maintain a thorough knowledge of tax services and updates to provide informed responses to clients.
- Contribute to team goals and assist in training new team members as required.
Requirements
Benefits
Great CEO
Salary : $100,000 - $120,000
