What are the responsibilities and job description for the Telecommunications Systems Analyst position at MJHS?
Why work for MJHS?
When you work with us you will receive comprehensive and affordable health and financial benefits, in addition to generous paid vacation, personal and holiday time that you won't find at our competitors. Do you receive a paid day off for your birthday now? No? You will here! You will also receive the training, tuition assistance and career development you desire to help you achieve your career goals. You take care of our patients, residents and health plan members, and we will take care of the rest!
Tuition Reimbursementfor all full and part-time staff
Generous paid time off
Affordablemedical, dental and vision coverage for employee and family members
Two retirement plans! 403(b) AND Employer Paid Pension
Flexible spending
And MORE!
MJHS companies are qualified employers under the Federal Government’s Paid Student Loan Forgiveness Program (PSLF)
Responsibilities :
Our Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way. The services we provide contribute greatly to the overall patient and member experience, supporting our reputation for excellence.
Participate in the design and implementation of voice, call center, and facility applications and systems, evaluating business requirements and recommending configurations.
Monitor the availability and utilization of 8x8 Phone, AV / Conference Rooms, OpenEye, Brivo, and related systems, using various tools.
Perform routine updates and patches to keep systems secure and up-to-date, continuously monitoring performance and implementing backup procedures for data integrity and quick recovery.
Monitor and maintain system security protocols to protect against unauthorized access and cyber threats.
Identify, diagnose, and promptly resolve technical issues within applications to minimize downtime and ensure service continuity.
Ensure the team documents and tracks technical issues, resolutions, and system changes.
Prepare and review comprehensive reports on call center performance, presenting findings and recommendations to management and stakeholders for informed decision-making.
Qualifications :
High School graduates with 3-5 years of experience in application and system support, networking, or a related field OR new college graduates in a relevant field with minimal experience welcome.
Proven problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
Strong foundation in computer networking knowledge.
Knowledge of VoIP systems and SIP protocol.
Experience with hosted systems (Contact Centers and Telephony highly desirable).
Strong skills in Microsoft office (Excel skills are highly valued).
Ability to work independently or without direct supervision.
Ability to organize and prioritize multiple projects frequently with conflicting deadlines.
Strong problem solving, critical analysis, written and verbal communication skills.
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