Fire and Water Restoration supervisor

Job Description: Restoration Account Manager

Position Summary:
We are seeking a detail-oriented and customer-focused Restoration Account Manager to oversee restoration projects, ensuring high-quality work is delivered and client expectations are met. This role involves managing the day-to-day project operations, maintaining strong client relationships, and supporting employees with the necessary materials and resources to complete their tasks efficiently.

Key Responsibilities:

• Project Oversight & Quality Assurance:
• Conduct regular site visits to monitor progress and ensure work meets company standards and client expectations.
• Identify and address any issues related to project quality, timelines, or employee performance.
• Ensure compliance with safety and regulatory standards on all job sites.
• Client Relations:
• Serve as the primary point of contact for clients, providing updates on project status and addressing concerns promptly.
• Conduct on-site client meetings to discuss project details, timelines, and any changes to scope.
• Maintain open and proactive communication to ensure client satisfaction throughout the project lifecycle.
• Material Coordination & Delivery:
• Ensure employees have the materials and tools required for each project phase.
• Coordinate the delivery of materials to job sites as needed, ensuring timely and accurate supply.
• Track inventory levels and coordinate with suppliers to prevent material shortages.
• Team Support & Coordination:
• Collaborate with team members to resolve on-site challenges and maintain workflow efficiency.
• Provide guidance and mentorship to employees to ensure high performance and adherence to company standards.
• Assist with scheduling and resource allocation to ensure project deadlines are met.
• Reporting & Documentation:
• Maintain detailed records of project activities, materials used, and client communications.
• Generate regular progress reports for internal review and client updates.
• Identify opportunities for improvement in processes and workflows.

Qualifications:

• Proven experience in restoration, construction, or project management.
• Strong interpersonal and communication skills, with the ability to build rapport with clients and team members.
• Excellent organizational skills, with the ability to manage multiple projects simultaneously.
• Knowledge of restoration techniques, materials, and equipment.
• Proficiency in project management tools and software is a plus.
• Valid driver’s license and ability to travel to various job sites.

Competencies:

• Attention to detail and commitment to quality.
• Problem-solving and critical thinking abilities.
• Leadership and team management skills.
• Customer service orientation.

This position offers an opportunity to play a key role in delivering exceptional service to our clients while contributing to the success and reputation of our company.

Job Type: Full-time

Pay: $35.00 - $45.00 per hour

Schedule:

• 8 hour shift
• Weekends as needed
• Year round work

Supplemental Pay:

• Performance bonus

Work Location: On the road

Salary : $35 - $45