Regional Branch Manager

MJK Connections is working with Sunward on an exciting and impactful role as a Regional Branch Manager.

Job Summary :

A Regional Manager accomplished and ensures the objective of providing outstanding member experience is accomplished and performance and growth goals are achieved by leading a team of branch managers in the retail banking network. This includes working and strategizing with branch managers to implement and foster business plans that focus on member experience and meeting the financial needs of our members, while also establishing and nurturing a culture of high employee engagement, committed to delivering on Sunwards purpose of Redefining the cooperative spirit in financial services. With a strong oversight around soundness and efficiency in branch operations, implementation of branch performance objectives, diagnosing performance problems, addressing human resources and team management issues, and delivering exceptional member service. They also coach managers and partner with other Sunward lines of business to deepen member relationships. May lead up to 20 branch locations and will spend 80% or more of the week in-branch making observations and providing coaching.

Leadership :

• Oversee the daily production and performance of up to 20 locations
• Liaise with HR and OD to recruit, onboard, and retain top talent.
• Provide constructive and timely performance evaluations.
• Effectively coach, mentor, motivate, and manage the staff to ensure delivery of communications to employees in a timely and accurate manner while maintaining the Credit Unions high standard of quality.
• Maintain a cohesive, highly trained, and motivated staff to provide world class service, while managing the daily department demand.
• Foster a collaborative, results-driven environment while adhering to established goals, metrics, and institutional values while being a catalyst of change management.
• Spend time within individual branches to actively observe and coach service and branch managers on key aspects such as member experience and consultative process Empower
• During branch visits, support and observe to ensure team members and resources are being leveraged appropriately (i.e. proper coverage by having the right staffing in the right place at the right time)
• Provide managers with opportunities to learn and contribute on projects for development of skills that help them with their professional progress at Sunward
• Work through complex human resource issues (such as terminations and other challenging employee relations issues) with managers to determine the appropriate next steps
• Through role-modeling, teach managers how to develop innovative and creative ways (such as individual and team recognition, team building activities, and team spirit activities) to encourage, inspire, motivate, and support their teams

Sales and Service Performance :

Business Initiatives

Required Skills / Abilities :

Required Knowledge :

Education and Experience :

Physical Requirements :

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift 20 pounds at times.

80% of time spent at different locations

Traveling and working flexible hours is required.

Cash Pension Plan and 401K along with strong benefit package.