Senior Vice President Retail (Confidential)

Job Description

Job Description

The Senior Vice President (SVP) of Retail leads the optimization of branch and remote services to drive deposit, loan originations and member growth. The SVP guides retail banking strategies, enhances operational efficiency, fosters a member-centric culture, and develops talent while supporting growth and financial performance.

Key Responsibilities :

Strategic Leadership & Business Growth :

Develop and execute roadmaps to drive membership growth and operational efficiency while maintaining a member-focused culture.

Champion strategies that enhance channels financial performance as measured by core deposits and loan originations, in alignment with Sunwards mission and risk framework.

Operational Excellence & Process Optimization :

Identify opportunities to improve efficiency, scalability, and automation.

Implement best practices and ensure regulatory compliance across Retail operations.

Member-Centric Service & Experience Enhancement :

Promote superior member experiences across all channels.

Utilize analytics and insights to improve services and anticipate market trends.

Talent Development & Leadership :

Foster a high-performing, inclusive workforce with strong employee engagement and development.

Align organizational goals and strategic initiatives with team objectives.

Financial & Stakeholder Management :

Manage budgets and align financial objectives with Sunwards strategic priorities.

Represent Sunward in industry discussions and provide strategic insights to the leadership team.

Core Competencies & Key Focus Areas :

Strategic Thinking :

Ability to think long-term, anticipate trends, and integrate diverse information.

Innovates and challenges the status quo to drive organizational growth.

Drives for Results :

Strong execution and accountability, ensuring business objectives are achieved.

Adapts to changing priorities and leads teams to success.

Leads & Influences :

Collaborates effectively with stakeholders, building high-performing teams.

Provides feedback and coaches for both short and long-term development.

Self-Leadership :

Continuously develops skills and models resilience in high-pressure situations.

Champions core values and culture.

Organizational Impact & Autonomy :

Influences strategic decisions, driving key initiatives across the organization.

Works autonomously while collaborating with leadership to shape future strategies.

Level of Interaction & Influence :

Engages with senior leadership and drives alignment at the organizational level.

Uses judgment and logic to influence stakeholders and implement strategic changes.

Judgment & Problem Resolution :

Makes complex decisions and drives solutions to organizational challenges.

Effectively manages conflict and fosters consensus.

Planning & Knowledge of Industry :

Anticipates future challenges and trends, positioning the organization ahead of competitors.

Budget Responsibility & Exception Authority :

Manages budgets and contributes to planning processes.

Authorizes exceptions to ensure alignment with strategic goals.

Required Skills & Abilities :

Proficiency with Microsoft Office and digital tools.

Strong organizational, analytical, and problem-solving skills.

Experience managing and developing a high-performing team.

Knowledge & Expertise :

Strong financial and business knowledge, including advanced accounting.

Familiarity with federal and state financial regulations and compliance.

Education & Experience :

15 years of experience in driving organizational results across multiple business units.

Bachelor's degree or equivalent work experience (advanced degree / certifications preferred).

This role is a critical leadership position, requiring a forward-thinking, results-driven executive who can both guide strategic direction and ensure operational excellence across the organizations retail and member services functions. The ideal candidate will bring deep experience in financial services, retail operations, and team development, with the ability to drive significant growth while maintaining a strong focus on the member experience.