What are the responsibilities and job description for the Centralized Application & Lease Specialist position at MJW Investments?

Job Description

Position : Centralized Application & Lease Specialist

Department : Property Management Operations Reports to : Area Manager

Location : Los Angeles (Corporate Office) FLSA Status : Exempt

Entry - Mid Level opportunity

Who We Are :

MJW Investments is a premier real estate investment firm specializing in the acquisition, development and management of multifamily and student housing properties. With a portfolio exceeding $1.5 billing in value, we focus on revitalizing communities and enhancing lifestyles through innovative urban redevelopment.

Our mission is to revitalize and reposition properties to drive economic prosperity and enrich the lives of individuals in the communities we serve. Recognized as one of Southern California's largest developers by the Los Angeles Business Journal , we take pride in our innovative, community-driven projects.

Look us up on Linkedin or visit our website : https : / / mjwinvestments.com /

What we are looking for :

The Centralized Application & Lease Specialist is responsible for administering the full application review and lease generation process across a designated region. You will collaborate closely with the onsite community management teams to ensure a seamless move-in experience for new residents. This role includes application approvals, income verification, collection of lease signatures, and ensuring compliance with company and legal standards throughout the leasing process.

The Role :

Application and Lease Management

Administer the full cycle of application review, approval / denial, income verification, lease generation, and signature collection.
Ensure accuracy and completeness of lease information and documents in accordance with MJW's legal and audit requirements.
Verify resident qualifications, government-issued photo IDs, and other required documents prior to generating leases.
Adhere to federal, state, and local Fair Housing regulations during the application and lease process.

Collaboration with Onsite Teams

Partner with onsite community management to ensure a smooth transition during the application and move-in process.

Notify future residents of their application status and coordinate the completion of lease paperwork, including deposits and required documentation.

Operational Oversight

Maintain accurate resident ledgers, apply concessions, and ensure ledger adjustments are accurate in collaboration with the Business Managers.

Thoroughly enter application data into the company's CRM system, maintaining meticulous records and notes in Sugar CRM, Onesite, and Text line.

Customer Service and Compliance

Provide superior customer service to prospective residents and internal teams to ensure seamless leasing experience.

Ensure compliance with mandatory renters' insurance policies and follow company protocols before move-ins.

Assist team members with follow-ups and handle customer inquiries regarding lease details, amenities, and the surrounding area.

Process Improvement and Reporting

Collaborate with internal MJW teams to improve access to data, automations, and reporting that supports department efficiency.

Identify opportunities for growth and innovation within the department and contribute to strategic initiatives.

Qualifications

Associate’s or bachelor’s degree in business, Real Estate, or related field preferred - not required

2 years in property management, leasing, or a related field.

Experience working with leasing documentation and compliance processes.

In-depth understanding of renters’ insurance policies and move-in compliance requirements.

Familiarity with Fair Housing laws and local / state housing regulations

Skills & Expertise :

Proficient in property management tools (Sugar CRM, Onesite, etc.) and Microsoft Office Suite.

Familiarity with automated reporting and data entry tools is a plus.

Strong verbal and written communication.

Exceptional organizational and multitasking abilities.

Adaptable, proactive, and team-oriented mindset

Exposure and Environment

Remote and Office-Based Work : Primarily operates in an office setting or remote environment, with occasional visits to properties as needed for lease or application-related matters.

Client and Tenant Interactions : Regular engagement with future residents, property management teams, and other stakeholders through phone, email, and virtual meetings.

Data-Driven Environment : Extensive use of CRM systems (e.g., Sugar CRM, Onesite) and digital platforms, requiring accuracy and attention to detail in data entry and record-keeping.

Compliance-Centric Tasks : Exposure to legal and audit processes related to lease and application documentation, ensuring adherence to Fair Housing laws and internal standards.

Collaborative Setting : Close coordination with onsite teams, business managers, and internal departments to support seamless application processing and move-ins.

Benefits :

Medical Insurance

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Retirement plan

Vision insurance

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Centralized Application & Lease Specialist

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