Logistics Manager

MK Recruit is seeking an experienced and proactive Logistics Manager to join our client, a leading manufacturer with a large facility based near Wilmington, Delaware.

This role offers an excellent opportunity to lead and enhance the customer service function, ensuring exceptional service delivery and supporting key business objectives.

What’s on Offer?

• Competitive Salary (DOE) with generous benefits package including;
• Opportunity to lead a dynamic and collaborative customer service team.
• Engagement with cross-functional teams to deliver exceptional service and continuous improvement initiatives.

Requirements

• Proven experience in a senior level Logistics role, ideally within the industrial manufacturing industry, with experience collaborating with internal and external customers.
• Passionate, determined and willing to go the extra mile with strong influential ability and strong attention to detail.
• SAP user with experience utilising SAP for order processing, invoicing, and customer data management. Must also be a confident MS Excel user.
• Ability to multitask, adapt to changing priorities, and meet deadlines.

Key Responsibilities

• Oversee all aspects of the Logistics and customer service function, ensuring customer needs are met or exceeded.
• Manage the end-to-end order processing lifecycle, ensuring OTIF (on-time and in-full) delivery.
• Collaborate with sales, operations, and finance teams to ensure seamless service delivery.
• Maintain customer master data, pricing, and accurate records in SAP and other systems.
• Manage the invoicing process and ensure sampling requests and shipments are fulfilled efficiently.
• Lead the investigation and resolution of customer complaints and drive corrective actions.
• Compile and maintain documentation to comply with legal, compliance, and customs requirements for international shipping.
• Lead and develop the customer service team, ensuring a professional environment and effective performance management.

How to Apply

If you are a motivated and solution-driven Logistics or Head of Customer Service level candidate who is passionate about delivering outstanding customer service, we would love to hear from you. Please apply to Nadia Rew to discuss further.

Job Type: Full-time

Pay: $76,990.96 - $100,634.27 per year

Benefits:

• 401(k)
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Commute:

• New Castle, DE (Required)

Ability to Relocate:

• New Castle, DE: Relocate before starting work (Required)