What are the responsibilities and job description for the Customer Service Representative position at MKD Kitchen and Bath?
About MKD Kitchen and Bath
For over 75 years, MKD Kitchen and Bath has been a trusted name in providing high-quality kitchen and bath solutions. From in-home remodeling to wholesale product distribution, we serve a wide range of clients, including homeowners, contractors, builders, multi-family housing companies, and partner retailers.
Our success is built on the dedication of our team, and we are committed to fostering a positive work environment with ample opportunities for growth. If you embody “Customer Service Excellence,” excel as a team-oriented problem solver, and thrive in a fast-paced setting, we want to hear from you!
Duties & Responsibilities
At MKD, we prioritize creating a team culture centered on world-class customer service. As a Customer Service Representative, you will be the hub of communication between contractors, retail partners, managers, and direct customers.
Key responsibilities include:
- Answering the phone is priority #1, with a high call volume (approximately 300 calls/day).
- Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a professional demeanor.
- Maintain positive working relationships with customers, designers, expediters, contractors, and internal teams.
Problem Solving & Coordination:
- Serve as a problem solver and customer hero, addressing daily challenges in construction and remodeling projects.
- Coordinate scheduling, routing, material availability, and issue resolution (e.g., breakage, remakes).
- Monitor project timelines and ensure accurate and timely communication with all stakeholders.
Administrative Tasks:
- Manage a high volume of phone calls and emails, ensuring thorough and professional responses.
- Maintain accurate records in company systems, including CRM and project management tools.
- Learn and use multiple computer programs effectively to manage tasks and maintain efficiency.
- Team Collaboration:
- Be a flexible team player, ready to step in and assist wherever needed.
- Support the overall team with tasks assigned by the manager to ensure smooth operations.
Qualifications - Required Skills:
- Strong phone communication and customer service skills, with a focus on problem resolution and maintaining professionalism under pressure.
- Exceptional multitasking abilities and prioritization skills in a fast-paced environment.
- Excellent written communication and business email proficiency.
- Proficiency in Microsoft Office programs, especially Outlook.
- Great attention to detail and the ability to manage multiple computer programs with proficient typing skills.
- Self-directed with minimal supervision required.
- Construction background or experience is essential.
Preferred Skills:
- Familiarity with scheduling, material coordination, and resolving construction-related issues.
- Experience working in customer service for kitchen and bath remodeling, distribution, or a similar industry.
Other Requirements:
- Must pass a background check.
What’s In It For You:
- Benefits Package: Comprehensive health insurance, retirement plans, and more.
- Paid Time Off: Paid vacation and PTO to maintain work-life balance.
- Professional Development: Ongoing training and career advancement opportunities.
- Team Environment: Work in a supportive and family-oriented company culture.
- Flexibility: The chance to contribute to a family-owned company that values its employees.
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
Salary : $16 - $19
