What are the responsibilities and job description for the Customer Care Manager position at MKO KONE Inc.?

Are you ready to make your next career move to join our team as our Customer Care Center Manager  for KONE Americas in KONE Moline, IL ?

Do you enjoy continuously seeking ways to enhance customer experiences, while developing and implementing strategies to improve team performance?
Does managing people related processes (including talent development, staffing, compensation, and performance management) motivate you?
Do you thrive in areas where you develop and maintain customer service policies and procedures?
Are you skillful in identifying opportunities for process improvements and implement best practices?
Do you demonstrate a passion for quality and results?
Are you committed to promoting a safety culture in your team?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you!

Location of position : Moline, IL.

As our Customer Care Center Manager, you will successfully analyze, problem-solve and collaborate to ensure that objectives are completed by performing the required duties while working with your customers and colleagues. Your mission is to promote a positive culture by accomplishing safety and quality goals to achieve customer satisfaction and profitable business results.

You will bring 2 years of progressive and successful budget experience including forecasting, developing, and managing expenses to KONE. You will use the knowledge gained through your bachelor’s degree in business, related field, or equivalent 7 years similar work experience.

Hiring requirements

Proven experience in managing a call center or customer service team, preferably in a 24 / 7 environment, or equivalent management experience.

2 years of budget experience including forecasting, developing and managing expenses.

Strong leadership and interpersonal skills.

Excellent communication skills, both written and verbal.

Strong problem-solving and conflict resolution skills.

Proven ability to coach, train and motivate team members

Strong Customer management skills.

Proficiency in call center software and technologies.

Comprehensive call center knowledge.

Ability to work flexible hours, including nights, weekends, and holidays.

English, French Canadian is a plus.

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.

We hire individuals who value culture because

We value your authentic self.

Collaborative, creative, and supportive work environment.

Passionate about safety, quality, and innovation

We care about the communities where we live and work.

Just some of our many benefits include :

Competitive salary

Flexible work schedule

Opportunities to learn and grow

401K Employer Match

401k Employer Non-elective Contribution

Well-being Program

Medical, Prescription, Dental and Vision Insurance

Digital Health Solutions & Telehealth

Health Savings Account (HSA)

Flexible Spending Accounts (FSAs)

Employee Family Assistance Program (EFAP)

Family & Medical Leave

Parental Leave

Leave to Care for a Domestic Partner

Paid Time Off & Holidays

Company Paid Life and AD&D Insurance

Supplemental Life and AD&D Insurance

Company Paid Short-term and Long-term Disability

Buy-Up Long-term Disability

Critical Illness Insurance

Hospital Indemnity & Accident Insurance

Identity Theft Protection

Legal Insurance

KONE Credit Union

Tuition Reimbursement

Commuter Benefits

Annual Base Pay Range :

The hiring range for this role is $115,800.00 – $130,230.00 USD. The compensation package offered will depend on their ability to meet the requirements of the role and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

Variable Compensation

KONE Annual Bonus plan (60 / 40) with a target of 15% based on achievement of company goals and individual goals.

Come share your passion and energy to make a positive impact at KONE for our customers and your !

Customer Care Manager

What are the responsibilities and job description for the Customer Care Manager position at MKO KONE Inc.?

What is the career path for a Customer Care Manager?

Job openings at MKO KONE Inc.

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