Critical Facilities Technician

Critical Facilities Technician

SUMMARY:

Reporting to the Facility Manager, this role involves hands-on analysis, maintenance, and troubleshooting of facility operations. Responsibilities include installing, repairing, and maintaining both critical and non-critical mechanical and/or electrical machinery and controls located within the building.

DUTIES AND RESPONSIBILITIES (including, but not limited to):

• Perform preventive, predictive, and corrective maintenance on critical and non-critical equipment.
• Manage mechanical tasks such as HVAC system operation and maintenance, plumbing installation and upkeep, generator operations, fire detection and suppression, life safety protocols, and digital systems management (including fire alarm, duress, card access, CCTV).
• Oversee electrical operations, maintenance, and energy management programs, ensuring compliance with change control procedures.
• Schedule, develop, and ensure quality assurance for all preventive, contracted, and general maintenance tasks.
• Execute all work in accordance with governing procedures and maintenance instructions.
• Operate and monitor critical and non-critical system equipment, overseeing third-party contractors as necessary.
• Receive and execute work orders for preventive and corrective maintenance, consulting with management to order necessary materials and finalize documentation.
• Respond promptly to emergencies and customer concerns, and monitor building operations during scheduled shifts.
• Evaluate, assign, and monitor the safe work responsibilities and safety procedures of employees and contractors.
• Contribute to continuous improvement and innovation by developing and communicating improved processes for.

QUALIFICATIONS:

• High school diploma and a minimum of 2 years' experience in electrical or mechanical critical facilities support; or 2 years' experience as an HVAC or mechanical/electrical technician.
• Electrical/Mechanical certifications are preferred.
• Willingness and ability to work overtime and longer shifts (12 hours).
• Proficiency in computer skills, particularly MS Office.

COMPETENCIES:

• Adaptability: Able to adjust to changes in the work environment and manage competing demands.
• Analytical: Capable of synthesizing complex information, researching data, and designing workflows.
• Customer Service: Skilled in managing difficult customer situations and promptly responding to customer needs.
• Dependability: Demonstrates reliability, takes responsibility for actions, and completes tasks on time.
• Judgment: Displays sound judgment, supports decisions, and involves appropriate individuals in decision-making processes.
• Problem Solving: Identifies and resolves problems in a timely manner, develops alternative solutions, and works effectively in group problem-solving situations.
• Quality: Committed to accuracy and thoroughness, seeks ways to improve quality, and applies feedback to enhance performance.
• Safety and Security: Observes safety procedures, reports unsafe conditions, and uses equipment properly.
• Technical Skills: Assesses own skills, pursues training opportunities, and shares expertise with others.