What are the responsibilities and job description for the Customer Service Technician position at MKS2 Technologies?
Customer Service Technician
Overview
MKS2 is seeking a Customer Service Technician with experience conducting routine system administration tasks and logging data in system administration logs. Must have experience in administering patches and taking corrective action under direct supervision. The candidate will also be responsible for providing Tier 2 end-user assistance, repair or resolution of desktop systems and peripheral devices.
MKS2 is seeking a Customer Service Technician with experience conducting routine system administration tasks and logging data in system administration logs. Must have experience in administering patches and taking corrective action under direct supervision. The candidate will also be responsible for providing Tier 2 end-user assistance, repair or resolution of desktop systems and peripheral devices.
This is a full-time position, located in either Washington DC, Martinsburg WV, or Landover MD.
Responsibilities
- Maintain a wide range of hardware and technology devices
- Resolve IT issues in a high volume, fast paced environment
- Assist in maintaining a 99.999% operational system availability
- Analyze and report on daily server event logs and provide corrective action as required
- Under supervision perform monthly security/system patches and updates manually or utilizing SCCM
- Troubleshooting of basic IT services, desktops, laptops, and peripheral devices as needed
- Daily use of ticketing system to manage workload and end-user assistance
- Qualifications
- Associate's degree in Engineering or Computer Science, 3-5 years equivalent work experience may be substituted
- 3-5 years of practical work experience providing general IT support / Help Desk
- Ability to diagnose and resolve technical and end-user problems in a customer service- oriented team environment
- Experience using the ServiceNow ticketing system
- Experience installing and maintaining, applications and associated hardware and peripherals; assisting users with IT procedures, system setup and network troubleshooting
- Excellent troubleshooting and problem resolution skills for federal government client(s) and/or the Dept. of Veterans’ Affairs is preferred
- Proficient with Windows 7/10, Office 2010 suite, Outlook 2010, and Office 365
- Ability to work independently with minimal direction providing technical and non-technical support to multiple users
- Experience with MS Active Directory basic administration
- Excellent customer service, communication and organizational skills are required
- Experience providing services to the federal government and/or the Dept. of Veterans’ Affairs is preferred
- Ability to work independently with minimal direction providing technical support to multiple users
- Ability to work overtime required on occasion
MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our “Mission First” orientation has resulted in steady growth and an expanding client base across government agencies. Headquartered in Austin, TX we have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.
Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
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