What are the responsibilities and job description for the User Experience Designer Job at ML OUTSOURCING SERVICES PRIVATE LIMITED in South position at ML OUTSOURCING SERVICES PRIVATE LIMITED?
Content Summary : User Experience Designer at South San Francisco, for ML OUTSOURCING SERVICES PRIVATE LIMITED
Experience Design team is seeking a UX designer with strong design communications experience to collaborate closely with the UX Design Researcher team.
This role will be responsible for translating customer insights and research findings into compelling visual designs and experiences across the prioritized Experience Operations roadmap.
By employing best practices in user interface design, visual design, and branding, the UX designer will bring the research findings to life through intuitive, accessible, and aesthetically pleasing designs.
The UX designer will work hand-in-hand with the UX Design Researcher to understand the qualitative data, metrics, customer experiences, gaps, and opportunities identified through research and craft design solutions that address these opportunities.
This is a varied role that is key to the effective delivery of visually stunning and user-friendly experiences that will drive the strategic transformation of our brands.
A vital aspect of the role is a natural orientation towards collaboration and teamwork, as the UX designer will work closely with the UX Design Researcher, CX Researcher, Sr. Business Analyst, Data Analytics Analyst, and other Studio Designers.
Job Accountabilities :
- You will execute the annual Experience Design roadmap, delivering projects and initiatives across physical, social, digital, virtual, and artificial environments through in-person, hybrid, and digital interactions.
- You will work directly with patients, potential patients, advocates, caregivers, care communities, employees, and third-party partners to develop customer experience insights. Using data-driven design, you will create, test, and deploy prototypes, then measure the impact post-implementation.
- This role may involve overseeing vendors to ensure design quality, usability, and consistency across experiences.
- You will evangelize design thinking principles and maintain design quality assurance standards throughout implementation.
- You will actively participate in CX / UX workshops such as service modeling, journey mapping, or design sprints, contributing visual concepts and designs to support these activities.
Primary duties and responsibilities :
CX / UX Design – UX Design , UI Design AND Visualization : 50%
Collaboration, Facilitation, Session Design : 10%
Business Process and Emerging Technologies : 5%
Analysis, Synthesis, Strategy : 5%
Communications, Reporting, Executive Read-Outs : 10%
Design Support, Iterative Co-Creation : 15%
Stakeholder Relations : 5%
List examples of strategic / operational decisions and the parts of the business you impact :
This role will be responsible for supporting the development of the Human Centered Design practice and will be expected to develop strategies and operational decisions via customer experience insights to impact the following communities :
1. Patients
2. Advocates
3. Caregivers
4. Customers (Physicians and Care Community)
5. Employees
6. Third-Party Partners (to include vendors, sub-contractors, industry research partners and Think Tanks)
Experience :
Education :
Bachelor’s degree required, preferably in a research-related field such as UX Design, Graphic Design, UI Design, Human-Centered Design, Information Design, Interaction Design, Service Design or a related discipline.
Working Conditions :
EEO :
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority / Gender / Disability / Religion / LGBTQI / Age / Veterans.”
